Tavian Brown
Orlando,FL
Summary
Dynamic Parts Assistant and Mechanic with proven expertise at Lexus of Orlando, excelling in inventory management and customer service. Enhanced operational efficiency through strategic organization and effective communication, resulting in improved parts ordering processes. Skilled in problem-solving and team collaboration, driving customer satisfaction and supporting sales with detailed product knowledge.
Overview
7
7
years of professional experience
Work History
Parts Assistant
Lexus Of Orlando
Orlando
03.2019 - Current
- Maximized storage space utilization through strategic organization of shelves and bins containing various-sized components.
- Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
- Provided excellent customer service by quickly locating requested parts and offering knowledgeable advice on installation or repairs.
- Developed strong relationships with suppliers, negotiating better pricing and securing priority shipments when needed.
- Collaborated with technicians to identify necessary parts, improving job completion times and overall productivity.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action to maintain accuracy.
- Reduced instances of incorrect part orders by cross-referencing part numbers against manufacturer catalogs before finalizing transactions.
- Created a knowledge database about specific vehicle models'' common issues that helps technicians diagnose and repair problems more quickly.
- Supported sales team by providing detailed information on available parts and accessories, helping them close deals more effectively.
- Attended training sessions provided by suppliers or manufacturers in order to stay up-to-date on product information relevant to the role.
- Streamlined parts ordering process for faster service and improved customer satisfaction.
- Optimized transport process through precise communication with drivers and services.
- Assisted in managing the parts department budget, ensuring cost-effective purchasing decisions were made while still meeting inventory needs.
Mechanic
Lexus of Orlando
Orlando, FL
03.2018 - 03.2019
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
Education
High School Diploma - Ged
Oak Ridge High School
Orlando, FL05.2017
Skills
- Shipping and receiving
- Warehouse operations
- Sales support
- Returns processing
- Stock control
- Parts identification
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Clean driving record
- Email communication
- Parts installation
- Invoice processing
- Inventory management
- Order fulfillment
- Shipping coordination
- Supply orders
- Proficient in software
- Returns management
- Parts department organization
Timeline
Parts Assistant
Lexus Of Orlando
03.2019 - Current
Mechanic
Lexus of Orlando
03.2018 - 03.2019
High School Diploma - Ged
Oak Ridge High School