Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tavian Martin

Warrenton,VA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. An analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient in technology engagement and incorporates computer based concepts in a timely manner.

Overview

3
3
years of professional experience

Work History

Call Taker/Transportation Dispatcher

American Medical Response, AMR
08.2022 - Current
  • Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries.
  • Streamlined call-taking process for increased productivity by implementing effective communication strategies.
  • Improved response times with thorough knowledge of company services and accurate information delivery.
  • Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
  • Achieved consistent customer satisfaction ratings by actively listening to caller concerns and providing appropriate solutions.
  • Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
  • Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
  • Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
  • Provided empathetic support to distressed callers, offering guidance on available resources or directing them to appropriate channels for further help when necessary.
  • Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
  • Typed incoming information promptly, maintaining % accuracy rate.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with customers to provide delivery updates and resolution.
  • Monitored multiple computer screens simultaneously.
  • Connected callers with appropriate professional, department, or business.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.

Vehicle Sanitation Technician

Country Chevrolet
02.2021 - 02.2022
  • Enhanced workplace cleanliness by diligently following sanitation protocols and procedures.
  • Reduced cross-contamination risks by properly handling chemicals and maintaining designated storage areas.
  • Ensured timely completion of sanitation tasks, contributing to overall production efficiency.
  • Maintained strict adherence to safety guidelines, promoting a safe working environment for all employees.
  • Collaborated with team members to complete large-scale cleaning projects within established timeframes.
  • Conducted regular inspections of equipment and facilities, identifying potential issues and taking corrective action as needed.
  • Optimized chemical usage by accurately diluting products according to manufacturer''s specifications, minimizing waste while ensuring effective results.
  • Swept, mopped and sanitized facility.
  • Mixed required chemicals according to procedures to form cleaning solutions, completing chemical concentration monitoring as described in procedural manual.
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Replaced trash bags in garbage disposal units and collected recyclable materials from receptacles, removing full bags to designated disposal areas.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.

Education

High School Diploma -

Fauquier High School
Warrenton, VA
06.2021

Skills

  • Operating Systems
  • Help Desk Management
  • Remote Support
  • Software Installation
  • User Support
  • Team Collaboration
  • Application Configuration
  • Technical Troubleshooting
  • Self Motivation
  • System Updates
  • Account Management
  • Typing Speed
  • Interpersonal Skills
  • Telephone Etiquette
  • Decision Making
  • Organizational Skills
  • Customer Service
  • Computer Skills
  • Adaptability
  • Active Listening
  • Time Management
  • Attention to Detail
  • Problem Solving
  • Stress Tolerance
  • Call Prioritization
  • Technical Support
  • Effective Communication
  • Telephone Reception
  • Greeting Customers
  • Professional Communication
  • Excellent Phone Demeanor
  • Typing Skills
  • Clear Communication

Timeline

Call Taker/Transportation Dispatcher

American Medical Response, AMR
08.2022 - Current

Vehicle Sanitation Technician

Country Chevrolet
02.2021 - 02.2022

High School Diploma -

Fauquier High School

Similar Profiles

CREATE PROFILE
Tavian Martin