Tavian Martin

Work History

American Medical Response, AMR

08.2022 - 03.2024

Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries
Improved response times with thorough knowledge of company services and accurate information delivery
Maintained a professional demeanor, managing difficult callers and deescalating tense situations
Achieved consistent customer satisfaction ratings by actively listening to caller concerns and providing appropriate solutions
Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios
Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations
Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail
Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations
Communicated with customers to provide delivery updates and resolution
Monitored multiple computer screens simultaneously
Connected callers with appropriate professional, department, or business
Resolved customer issues and complaints promptly and politely, upholding satisfaction
Collected and verified telephone numbers, addresses, and proper spelling of names

Safford Dodge

04.2024 - 09.2024

Kept shop areas neat, clean, and free of safety hazards.
Greeted customers and answered questions about oil changes and other services.
Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
Stayed current on industry trends and new products, attending relevant training sessions to enhance skills and knowledge.
Assisted in training new employees on proper techniques, safety protocols, and company policies, contributing to a well-prepared team.

Wolffe, Inc.

10.2024 - Current

Expanded customer base through networking, and relationship building.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Boosted territory revenue through consistent follow-ups on leads and effective time management.
Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.