Tavian Martin
Warrenton,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. An analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient in technology engagement and incorporates computer based concepts in a timely manner.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Representative/Dispatcher
American Medical Response, AMR
08.2022 - 08.2024
- Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries.
- Improved response times with thorough knowledge of company services and accurate information delivery.
- Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
- Achieved consistent customer satisfaction ratings by actively listening to caller concerns and providing appropriate solutions.
- Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
- Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
- Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
- Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
- Communicated with customers to provide delivery updates and resolution.
- Monitored multiple computer screens simultaneously.
- Connected callers with appropriate professional, department, or business.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Account Representative
Wolffe, Inc.
09.2024 - 02.2025
- Expanded customer base through networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Boosted territory revenue through consistent follow-ups on leads and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
Shop Manager
Dominion Tire Co.
03.2025 - Current
- Supervise and develop a team of 8 employees, ensuring clear communication, task delegation, and high-quality performance throughout daily operations.
- Maintain an efficient and consistent workflow by organizing job schedules, prioritizing tasks, and monitoring progress to meet deadlines and customer expectations.
- Deliver exceptional customer service by resolving issues promptly, building strong client relationships, and promoting a positive, welcoming experience.
- Oversee shop and storefront cleanliness, implementing daily/weekly cleaning standards to uphold a safe, organized, and professional environment.
- Train new and existing staff on procedures, safety practices, and shop standards to ensure operational consistency and compliance.
- Monitor inventory levels, order supplies as needed, and manage vendor relationships to prevent work delays and maintain shop readiness.
- Implement process improvements to optimize productivity, reduce downtime, and enhance overall shop efficiency.
- Maintain accurate logs, reports, and job documentation to support workflow visibility and smooth coordination among team members.
- Enforce safety protocols and maintain equipment to reduce hazards and support a reliable working environment.
- Contribute to a positive team culture through hands-on support, motivation, and recognition of employee achievements.
Education
High School Diploma -
Fauquier High School
Warrenton, VA06.2021
Skills
- Operating Systems
- Help Desk Management
- Remote Support
- Software Installation
- User Support
- Team Collaboration
- Application Configuration
- Technical Troubleshooting
- Self Motivation
- System Updates
- Account Management
- Typing Speed
- Interpersonal Skills
- Telephone Etiquette
- Decision Making
- Organizational Skills
- Customer Service
- Computer Skills
- Adaptability
- Active Listening
- Time Management
- Attention to Detail
- Problem Solving
- Stress Tolerance
- Call Prioritization
- Technical Support
- Effective Communication
- Telephone Reception
- Greeting Customers
- Professional Communication
- Excellent Phone Demeanor
- Typing Skills
- Clear Communication
Certification
Studying for Security+ currently
Languages
English
Native or Bilingual
Timeline
Shop Manager
Dominion Tire Co.
03.2025 - Current
Account Representative
Wolffe, Inc.
09.2024 - 02.2025
Call Center Representative/Dispatcher
American Medical Response, AMR
08.2022 - 08.2024
High School Diploma -
Fauquier High School