Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Tavian Smalls

St. Helena,SC

Summary

Customer service manager with nearly 10 years in providing premier customer service and cash accountability. Proven track record of being a team player and possessing leadership and adaptability skills. Friendly, professional, and detail-oriented with a flexible availability.

Overview

8
8
years of professional experience

Work History

Assistant Customer Service Manager

Publix Supermarkets
Beaufort , SC
2023.08 - Current
  • Developed effective schedules aligned with sales targets and historical performance data.
  • Conducted productivity-focused training and provided mentorship to enhance team commitment to exceptional customer service.
  • Increased customer retention rates through the implementation of innovative customer support strategies
  • Enhanced efficiency and performance through continuous monitoring of metrics and analysis of data.
  • Implemented a mentoring program to promote positive feedback and engagement, recruiting and hiring associates through diligent interview process.
  • Proactively resolved issues and applied successful solutions to enhance customer experience
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Maintained cash threshold for store safe
  • Monitored daily cash orders and safely received cash deliveries.

Customer Service Team Leader

Publix Supermarkets
Columbia , SC
2022.03 - 2023.08
  • Processed all I-9 e-verifications for newly onboarded associates.
  • Ensured adherence to record keeping practices while maintaining strict confidentiality for both current and recently separated associates
  • Assists the Customer Service Manager and Assistant Manager in any administrative tasks
  • Coordinate front end operations
  • Trained staff on operating procedures and company services
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Enhanced efficiency and team productivity through the promotion of operational best practices.
  • Resolved associate, tool and service delivery issues revealed by statistical reports
  • Provided customers with superior experiences by promptly addressing customer concerns, showing empathy, and effectively resolving issues

Hospital Corpsman Second Class

US Navy
Charleston , SC
2016.07 - 2023.03
  • Provided leadership, delegation, and exceptional medical service in high-pressure situations amongst 50 personnel.
  • Displayed a strong sense of energy and professionalism when interacting with both personnel and patients
  • Coordinated training for new personnel in the department.
  • Developed strategies to improve efficiency within the department.
  • Maintained positive relationships with other departments within the organization.

Education

Hospital Corpsman Second Class -

US Navy Reserve

Business Management, Bachelor of Science -

Benedict College

Skills

  • Customer Engagement
  • Schedule Management
  • Conflict Mediation
  • Complaint resolution
  • Policies implementation
  • Personnel Management
  • New Hire Onboarding
  • Human Resources Support

Personal Information

Title: Assistant Customer Service Manager

Timeline

Assistant Customer Service Manager

Publix Supermarkets
2023.08 - Current

Customer Service Team Leader

Publix Supermarkets
2022.03 - 2023.08

Hospital Corpsman Second Class

US Navy
2016.07 - 2023.03

Hospital Corpsman Second Class -

US Navy Reserve

Business Management, Bachelor of Science -

Benedict College
Tavian Smalls