Tavian Smalls
St. Helena,SC
Summary
Customer service manager with nearly 10 years in providing premier customer service and cash accountability. Proven track record of being a team player and possessing leadership and adaptability skills. Friendly, professional, and detail-oriented with a flexible availability.
Overview
8
8
years of professional experience
Work History
Assistant Customer Service Manager
Publix Supermarkets
Beaufort , SC
08.2023 - Current
- Developed effective schedules aligned with sales targets and historical performance data.
- Conducted productivity-focused training and provided mentorship to enhance team commitment to exceptional customer service.
- Increased customer retention rates through the implementation of innovative customer support strategies
- Enhanced efficiency and performance through continuous monitoring of metrics and analysis of data.
- Implemented a mentoring program to promote positive feedback and engagement, recruiting and hiring associates through diligent interview process.
- Proactively resolved issues and applied successful solutions to enhance customer experience
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Maintained cash threshold for store safe
- Monitored daily cash orders and safely received cash deliveries.
Customer Service Team Leader
Publix Supermarkets
Columbia , SC
03.2022 - 08.2023
- Processed all I-9 e-verifications for newly onboarded associates.
- Ensured adherence to record keeping practices while maintaining strict confidentiality for both current and recently separated associates
- Assists the Customer Service Manager and Assistant Manager in any administrative tasks
- Coordinate front end operations
- Trained staff on operating procedures and company services
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Enhanced efficiency and team productivity through the promotion of operational best practices.
- Resolved associate, tool and service delivery issues revealed by statistical reports
- Provided customers with superior experiences by promptly addressing customer concerns, showing empathy, and effectively resolving issues
Hospital Corpsman Second Class
US Navy
Charleston , SC
07.2016 - 03.2023
- Provided leadership, delegation, and exceptional medical service in high-pressure situations amongst 50 personnel.
- Displayed a strong sense of energy and professionalism when interacting with both personnel and patients
- Coordinated training for new personnel in the department.
- Developed strategies to improve efficiency within the department.
- Maintained positive relationships with other departments within the organization.
Education
Hospital Corpsman Second Class -
US Navy Reserve
Business Management, Bachelor of Science -
Benedict College
Skills
- Customer Engagement
- Schedule Management
- Conflict Mediation
- Complaint resolution
- Policies implementation
- Personnel Management
- New Hire Onboarding
- Human Resources Support
Personal Information
Title: Assistant Customer Service Manager
Timeline
Assistant Customer Service Manager
Publix Supermarkets
08.2023 - Current
Customer Service Team Leader
Publix Supermarkets
03.2022 - 08.2023
Hospital Corpsman Second Class
US Navy
07.2016 - 03.2023
Hospital Corpsman Second Class -
US Navy Reserve
Business Management, Bachelor of Science -
Benedict College
Similar Profiles
James MohlerJames Mohler
Stock Associate at Publix SupermarketsStock Associate at Publix Supermarkets
John LackeyJohn Lackey
Grocery Clerk at Publix SupermarketsGrocery Clerk at Publix Supermarkets
Christian MasonChristian Mason
Customer Service Staff at Publix SupermarketsCustomer Service Staff at Publix Supermarkets