Taviana Tunson
SHIFT SUPERVISOR
Mesquite
Summary
Dynamic team leader with a proven track record of efficiently managing departments to achieve organizational goals. Skilled in identifying and placing employees in roles that maximize their performance potential. Proactive and hardworking individual dedicated to driving continuous operational improvement. Seeking a full-time position in leasing that offers professional challenges and allows me to utilize my interpersonal skills, effective time management, and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Supervisor of Operations
Starbucks
09.2021 - Current
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Lead Barista
Starbucks
06.2018 - 09.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
warehouse associates
Amazon
01.2020 - 09.2020
- Stocking merchandise
- Labeling SKU
cook/customer service rep.
Whataburger
03.2019 - 11.2019
- Trained staff to improve overall performance, service quality, and productivity.
- Established and maintained open, collaborative relationships with team to maximize efficiency
- Prepared and served food
Cook/Customer service rep.
Raising Canes
05.2017 - 05.2018
- Trained staff to improve overall performance, service quality, and productivity.
- Established and maintained open, collaborative relationships with team to maximize efficiency
- Prepared and served food
Cook/Customer service rep.
Braums
02.2015 - 06.2016
- Trained staff to improve overall performance, service quality, and productivity.
- Established and maintained open, collaborative relationships with team to maximize efficiency
- Prepared and served food
Education
No Degree - Real Estate Agent
Colibri Real Estate
St. Louis, Missouri 05.2001 -
High School Diploma -
Cedar Hill High School
Cedar Hill, Texas 05.2001 -
Skills
Staff evaluation
Maintenance oversight
Team leadership
Goal setting
Workflow optimization
Coaching and mentoring
Problem-solving
MS office
Client relationships
Customer retention
Policies and procedures implementation
Timeline
Supervisor of Operations
Starbucks
09.2021 - Current
warehouse associates
Amazon
01.2020 - 09.2020
cook/customer service rep.
Whataburger
03.2019 - 11.2019
Lead Barista
Starbucks
06.2018 - 09.2021
Cook/Customer service rep.
Raising Canes
05.2017 - 05.2018
Cook/Customer service rep.
Braums
02.2015 - 06.2016
No Degree - Real Estate Agent
Colibri Real Estate
05.2001 -
High School Diploma -
Cedar Hill High School
05.2001 -
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