Accomplished multiple years of experience working in fast-paced environment emphasizing efficient processes, productive operations, and superior service to internal and external customer. Innovative, self-motivated professional who creates solutions for clients, colleagues, and the organization.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
ActiCare Health
08.2022 - 12.2023
Acts as primary point of contact for patients via outbound calls (scheduled and unscheduled) and receive inbound calls
Organize and prioritize daily work to ensure patient needs are met
Monitor patient alerts and process them according to documented protocols
Follows through to ensure issues identified have been resolved and reports escalations to supervisor
Communicates all appropriate information prior to break, lunch or change of shift, to necessary personnel to ensure continuity of care
Create and maintains patient records in appropriate application based on work instructions and protocols
Acts as a liaison between physicians, nurse coordinators and clinical teams to coordinate information flow including obtaining missing information to expedite patient process
Extends caring practices to all members of the team with a compassionate attitude
Maintains confidentiality and patient rights in interactions with the patient/family and other health care workers
Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standard
Maintains strict adherence to company polices and confidentiality agreement
Maintains courteous and effective interactions with colleagues and management
Comprehension of all aspects of billing and accounts receivable collections
Verifies insurance coverage and obtains authorization(s) for provided service
Performs other duties as directed or assigned to meet the needs of the departments
Administrative Assistant
Seiu United Healthcare Workers West
01.2021 - 06.2022
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Pro Desk Associate
Home Depot
07.2018 - 09.2020
Greeted customers, answered questions and provided assistance regarding store layout.
Assisted customers with locating merchandise in the store, as well as online ordering options.
Processed payments for purchases made at the desk.
Performed cash register operations such as ringing up sales, issuing receipts, and accepting payment via cash or credit card.
Maintained an organized work area to ensure a pleasant shopping experience for customers.
Provided customer service by responding to inquiries and resolving complaints in a timely manner.
Resolved customer issues in a professional manner while adhering to established policies and procedures.
Answered phone calls and emails to make accurate reservations.
Handled payment processing and provided customers with receipts and proper bills and change.
Head Cashier
Home Depot
01.2014 - 07.2018
Collaborated with the management team to determine appropriate staffing levels for peak hours.
Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
Monitored register drawers to ensure adequate change was available throughout each shift.
Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
Receptionist Assistant
Doctors Medical Center
01.2012 - 07.2013
Greeted customers and visitors in a professional manner.
Answered incoming calls and routed to appropriate personnel.
Scheduled appointments for patients and ensured accuracy of information.
Maintained a neat, organized reception area.
Provided administrative support to the receptionist.
Managed office supplies inventory and reordered when necessary.
Processed patients payments in accordance with company policy.
Prepared documents such as invoices, reports, memos, letters, financial statements.
Handled confidential information with discretion and professionalism.
Performed data entry tasks into various software systems accurately and quickly.