Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ta'Vianna Jones

Oakland,CA

Summary

Accomplished multiple years of experience working in fast-paced environment emphasizing efficient processes, productive operations, and superior service to internal and external customer. Innovative, self-motivated professional who creates solutions for clients, colleagues, and the organization.

Overview

12
12
years of professional experience

Work History

Patient Care Coordinator

ActiCare Health
08.2022 - 12.2023
  • Acts as primary point of contact for patients via outbound calls (scheduled and unscheduled) and receive inbound calls
  • Organize and prioritize daily work to ensure patient needs are met
  • Monitor patient alerts and process them according to documented protocols
  • Follows through to ensure issues identified have been resolved and reports escalations to supervisor
  • Communicates all appropriate information prior to break, lunch or change of shift, to necessary personnel to ensure continuity of care
  • Create and maintains patient records in appropriate application based on work instructions and protocols
  • Acts as a liaison between physicians, nurse coordinators and clinical teams to coordinate information flow including obtaining missing information to expedite patient process
  • Extends caring practices to all members of the team with a compassionate attitude
  • Maintains confidentiality and patient rights in interactions with the patient/family and other health care workers
  • Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standard
  • Maintains strict adherence to company polices and confidentiality agreement
  • Maintains courteous and effective interactions with colleagues and management
  • Comprehension of all aspects of billing and accounts receivable collections
  • Verifies insurance coverage and obtains authorization(s) for provided service
  • Performs other duties as directed or assigned to meet the needs of the departments

Administrative Assistant

Seiu United Healthcare Workers West
01.2021 - 06.2022
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.

Pro Desk Associate

Home Depot
07.2018 - 09.2020
  • Greeted customers, answered questions and provided assistance regarding store layout.
  • Assisted customers with locating merchandise in the store, as well as online ordering options.
  • Processed payments for purchases made at the desk.
  • Performed cash register operations such as ringing up sales, issuing receipts, and accepting payment via cash or credit card.
  • Maintained an organized work area to ensure a pleasant shopping experience for customers.
  • Provided customer service by responding to inquiries and resolving complaints in a timely manner.
  • Resolved customer issues in a professional manner while adhering to established policies and procedures.
  • Answered phone calls and emails to make accurate reservations.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Head Cashier

Home Depot
01.2014 - 07.2018
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.

Receptionist Assistant

Doctors Medical Center
01.2012 - 07.2013
  • Greeted customers and visitors in a professional manner.
  • Answered incoming calls and routed to appropriate personnel.
  • Scheduled appointments for patients and ensured accuracy of information.
  • Maintained a neat, organized reception area.
  • Provided administrative support to the receptionist.
  • Managed office supplies inventory and reordered when necessary.
  • Processed patients payments in accordance with company policy.
  • Prepared documents such as invoices, reports, memos, letters, financial statements.
  • Handled confidential information with discretion and professionalism.
  • Performed data entry tasks into various software systems accurately and quickly.

Education

Skills

  • Articulate Communication
  • Program Oversight
  • Insurance Verification
  • Inventory Management
  • Patient Education
  • Patient Care Coordination
  • Data Entry
  • HIPAA Compliance
  • Inbound and Outbound Calling
  • Complaint resolution
  • Account updating
  • Product Knowledge

Timeline

Patient Care Coordinator

ActiCare Health
08.2022 - 12.2023

Administrative Assistant

Seiu United Healthcare Workers West
01.2021 - 06.2022

Pro Desk Associate

Home Depot
07.2018 - 09.2020

Head Cashier

Home Depot
01.2014 - 07.2018

Receptionist Assistant

Doctors Medical Center
01.2012 - 07.2013

Ta'Vianna Jones