Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tavin Archuleta

Roy,UT

Summary

Excellent communication skills and ability to interact respectfully and comfortably with all individuals. Excellent organizational skills; detail oriented with the ability to work under pressure. MS Office proficiency, good excel knowledge, exceptional Opera, Fosse, and OnQ knowledge. Built and maintained effective relationships with peers and upper management to drive team success. Highly responsible and reliable.

Overview

7
7
years of professional experience

Work History

Front Desk Supervisor

Embassy Suites
09.2021 - 04.2024
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Store Manager

At Home The Home Decor Superstore
02.2019 - 07.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Front Desk Agent

Holiday Inn Express and Suites
04.2019 - 06.2021

Front Desk Agent

Holiday Inn Express And Suites
08.2017 - 02.2019
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Used internal software to process reservations, check-ins and check-outs.

Plastering expert

American Liberty
12.2016 - 01.2018

Education

High School Diploma -

Roy High School
Roy, UT
05.2016

Skills

  • Customer Service Management
  • Guest Relations
  • Time Management
  • Team building proficiency
  • Training and mentoring
  • Staff Development
  • Conflict Management
  • Issue Resolution

References

Kim Archer, previous General Manager 775-686-8898

Destiny Mcclean, previous front desk manager 786-371-6881 

Lordino Harrison, previous Houseman 423-509-9834


Timeline

Front Desk Supervisor

Embassy Suites
09.2021 - 04.2024

Front Desk Agent

Holiday Inn Express and Suites
04.2019 - 06.2021

Store Manager

At Home The Home Decor Superstore
02.2019 - 07.2021

Front Desk Agent

Holiday Inn Express And Suites
08.2017 - 02.2019

Plastering expert

American Liberty
12.2016 - 01.2018

High School Diploma -

Roy High School

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Tavin Archuleta