Tavin Britten
Austin,TX
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Assistant Manager
ApplExec
04.2018 - Current
- Schedule and coordinate meetings
- Conduct employee performance reviews
- Participate in recruitment and dismissal processes
- Smooth out problems within the workplace
- Develop strategies for better workplace efficiency and goal achievement
- Liaise between managers, customers and employees
- Fill in for General Manager (GM) in times of absence
- Make executive decisions, hold meetings and provide accountability
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Representative
Teleperformance
08.2017 - 04.2018
- Incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive report with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Head Security
Hot Zone
06.2015 - 07.2017
- Maintains a safe and secure environment for customers and employees by establishing and enforcing security policies and procedures;
- Supervising the security guard force
- CCTV Surveillance system
- Coordinated with other departments within the organization to develop integrated approaches towards mitigating risks across multiple areas.
- Spearheaded cybersecurity initiatives to protect sensitive company data from breaches or unauthorized access attempts.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
Criminal Justice Office Assistant
Wiley College
08.2010 - 05.2015
- Answered calls and recorded messages for Director of Program
- Called prospective students with hopes to recruit to the Criminal Justice Department
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
Bachelor of Arts - Criminal Justice
Wiley College
Marshall, TX05-2015
Skills
- Team motivation
- Recruiting and interviewing
- Orientation and training
- Project management abilities
- Performance reviewing
- Schedule oversight
- Recruitment and hiring
- Policy administration
- Employee engagement
- Operations Management
- Professionalism
Timeline
Assistant Manager
ApplExec
04.2018 - Current
Customer Service Representative
Teleperformance
08.2017 - 04.2018
Head Security
Hot Zone
06.2015 - 07.2017
Criminal Justice Office Assistant
Wiley College
08.2010 - 05.2015
Bachelor of Arts - Criminal Justice
Wiley College
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