TAVINDER KAZLA
San Ramon,CA
Summary
A highly motivated, proactive and goal oriented leader with over 30 years of experience in the healthcare industry across many different hospital systems, specializing in Health Information Management and HIPAA. Additionally, an expert in regulatory audits and compliance, EPIC, Web-Chart, AllScripts, MedHost, HMS, Wound Care Expert, PACS, and Cerner Electronic Health Record, managing the operation of medical coding, release of medical information, document assembly, analysis and scanning (OnBase Scanning, EDM Scanning, ROI and uploading medical images from CDs, and Rightfax workqueues), transcription, manage medical coding, quality assurance and work process improvement.
Overview
33
33
years of professional experience
Work History
Manager of HIM Department
Lawrence Livermore National Laboratory, LLNL
Livermore, California
05.2023 - Current
- Supervisor to lead and provide oversight of the Health Services Department (HSD) Health Information Management staff and provide oversight of WebChart Electronic Health Record (EHR) system.
- Partner cross-functionally with physicians, nurses, clinical, and administrative staff integrating health care services to deliver actionable health information, data, and knowledge. Involved with the design and implementation of the HSD clinical systems defining technology and features to meet evolving business needs and manage the implementation of these solutions.
confidential medical records systems and practices maintain compliance with AAAHC standards and other applicable requirements. - Oversight of LLNL’s electronic health information and related system interfaces (IWS, WPC, LTRAIN, and People) with technical support from the Information Technology group.
- Serve as the medical records institutional lead for the DOL administered EEOIPCA program. Serve as medical records resource, liaison, and subject matter expert.
- Enhance collaboration among health care providers via improvements in clinical
workflows and efficiencies in design, implementation, and use of the Electronic Health Record. - Provide oversight, educate, implement, and enforce privacy and security practices as mandated by federal (e.g., HIPAA and DOE) and state laws.
- Lead and supervise staff of non-exempt employees, including writing annual
Performance Appraisals and perform other duties as assigned. - Lead the development and implementation of policies, procedures and projects within the department and advise organizational senior management.
DIRECTOR OF HIM DEPARTMENT
VIBRA HEALTHCARE HOSPITALS
KENTFIELD AND SAN FRANCISCO
05.2020 - 06.2023
- Successfully directing and overseeing all functions of the HIM department (all types of ROIs, Assembly, analysis, transcriptions, scanning of records and uploading of medical images, timely completion of medical records and its coding, double MRNs, storage and retention of medical records, monthly medical records review, and quality audits (OPPE) of physician documentation as per Joint Commission Guidelines)
- Ensuring regulatory and legal compliance
- Serving as the Facility Privacy Officer (HIPAA) where applicable
- Managed department payroll and non-payroll budget, hiring of staff, facilitate department and other meetings of the facility
- Served as a liaison to medical staff, ancillary departments and other healthcare facilities to ensure alignment and effective communication.
MANAGER HIMS OPERATIONS
DIGNITY HEALTH MEDICAL FOUNDATION
12.2017 - 01.2020
- Implemented Cerner EHR: In conjunction with the Director, developed the document scanning crosswalk, documents back-loading guidelines and release of information processes
- Revised and implemented HIMs policies, revised release of information forms and website of Mercy Medical Group, enforced HR policies
- Created workflow processes of scanning and release of information, quality and work productivity standards, and created data collection processes to manage the workload and staffing
- Successfully managed of the multiple locations of release of medical information and document scanning center (Cerner and AllScripts EHR) with the help of two supervisors and 41 employees
- Improved annual employee engagement scores and their work performance
- Improved quality (QA) and TAT of EDM scanning by creating crosswalk of documents scanning guide
- Improved TAT of release of information to the requestors
- Cross-trained employees and reassigned work assignments to cut down cost, covered leave time of supervisors, managed payroll and non-payroll budget
- Used 10 less FTEs, and reduced TAT
- Hired 25 new EMR and ROI Associates, and also 60 temporary EMR Associates for back loading of documents during Cerner implementation
- Successfully led the project of relocation of HIM department to its new location (41 employees).
MANAGER HIMS OPERATIONS
STANFORD HEALTHCARE SYSTEM
01.2017 - 12.2017
- Led the HIM operations including MPI/Patient Identity, release of medical information, chart completion, document imaging, transcription, communication management, department productivity and accuracy targets
- With guidance from Director and senior leaders, provided support and strong leadership to 20+ employees to motivate individual and team performance, encourage staff for career growth and development
- Facilitated daily huddle meetings, monthly meetings, prepared and presented quality performance reports to the Medical committee
- Revised HIM policies and procedures, Prepared workflow processes.
SUPERVISOR HIMS OPERATIONS
JOHN MUIR HEALTH SYSTEM
06.2016 - 01.2017
LLNL’sWebChartworkqueuesRightfax
- Successfully managed daily departmental functions including quality control indexing, patient merges, EHR data integrity data corrections, back loading of documents into Epic EHR for new acquisitions, transcription and system release of information with the help of 25 employees
- Successfully managed payroll and non-payroll budget
- Met department quality and accuracy targets; conducted productivity reviews
- Successfully organized, and supervised staff to ensure adequate coverage as well as issue resolution
- Improved employee morale level and employee engagement scores (highest in past 5 years)
- Created workflow processes of document scanning (OnBase Scanning) and back-loading, record retention, and data collection sheet
- Managed OnBase Scanning Center: Patient level, Order Level and Encounter level document scanning by the documents scanning guide
- Assembling, prepping, scanning, indexing, QA of scanning documents and corrections of wrong scanned documents.
MANAGER HIMS OPERATIONS
ALAMEDA HEALTH SYSTEM
07.2015 - 04.2016
- In conjunction with Director and supervisor, successfully managed the HIM operations staff in 5 facilities: Highland, Alameda, Fairmont and San Leandro
- Managed 24/7 daily operations of Outpatient/inpatient Medical Records, scanning center (EDM scanning) & Psychiatry Chartroom, release of medical information, file room, documentation completion, transcriptions, and implementation of EMR policies
- Served as a liaison to medical staff, ancillary departments and other healthcare facilities to ensure alignment and effective communication
- Hired 10 new employees, and temporary staff, order supplies, manage time cards, improved working conditions for employee safety and confidentiality of medical records
- Prepared and presented many quality performance reports, and record completion reports
- Attended leadership meetings and daily huddle meetings
- Order office supplies and managed time cards of staff
- Managed payroll of 50 plus employees, and non-payroll budget (order office supplies) with the help of supervisor
- By working with HR, I prepared and delivered corrective actions to low performers staff.
SUPERVISOR HIMS OPERATIONS
KAISER PERMANENTE
04.2006 - 07.2015
- Successfully led the operations of medical coding, medical records management, file room, and scanning center
- Assessed and improved staff performance
- Coached 21 employees and conducted work performance evaluations for direct reports
- Worked closely with physicians regarding medical records completions and coding to ensure compliance with standards established by the Joint Commission, CMS, hospital, State, federal, and local regulatory agencies
- Established, implemented, and monitored policies, procedures, standards, and objectives for the department and coordinated with other departments to provide maximum level of service
- Met department budget by improving work productivity, workflow process, restructured staff schedule, and improved attendance record of staff
- Improved employee engagement scores, morale and zero workplace injuries in 10 years in a row, reduce sick time usage
- In coordination with manager and director, successfully relocated HIM department to its new location.
SUPERVISOR OUTPATIENT MEDICAL RECORDS DEPT.
KAISER PERMANENTE
03.1992 - 04.2006
ENVIRONMENT SERVICES AIDE
KAISER PERMANENTE
01.1991 - 03.1992
Education
REGISTERED HEALTH INFORMATION TECHNOLOGY -
SANTA BARBARA CITY COLLEGE
MASTER OF ARTS, POLITICAL SCIENCE -
LYALLPUR KHALSA COLLEGE
BACHELORS OF ARTS, ECONOMICS -
LYALLPUR KHALSA COLLEGE
Accomplishments
- Achieved HIM Department's attendance and workplace safety goals for 10 consecutive years
- Level 5 High Performance - HIM Unit-Based Team for 5 consecutive years
- Improved employee engagement scores by team building and partnership at Kaiser, John Muir, and Dignity Health Medical Foundation
- Improved workflow processes of scanning and release of information to cut down cost and improve quality
- Created Website of release of medical information for Mercy Medical Groups
- Actively participated in the implementation of Epic EHR at Kaiser and Cerner EHR at Dignity Health Medical Foundation
- Maintained 4 days turnaround time for coding, 8-9 days TAT of release of medical information, and 24-72 hours TAT for document scanning
- Leadership recognition for reducing time card danglers and incremental overtime
- Relocated HIM department to new location (47 employees at Dignity Health and 35 employees at Kaiser)
- Improved work productivity 20-30% of staff
Languages
Fluent in English, Hindi and Punjabi
Volunteer Experience
Leandro
- Coordinator, Supreme Council of Indian Sikh Temples USA; recognized for community service by Congressman Dr. Ami Bera, Congressman Dan Lungren, and Assemblyman Dr. Richard Pan
- Founding Member of the United Awareness Committee of the Indo-American community
- Board of Directors member and Chairman of non-profit Indian temple; founded and organized annual religious parade since 2001
Timeline
Manager of HIM Department
Lawrence Livermore National Laboratory, LLNL
05.2023 - Current
DIRECTOR OF HIM DEPARTMENT
VIBRA HEALTHCARE HOSPITALS
05.2020 - 06.2023
MANAGER HIMS OPERATIONS
DIGNITY HEALTH MEDICAL FOUNDATION
12.2017 - 01.2020
MANAGER HIMS OPERATIONS
STANFORD HEALTHCARE SYSTEM
01.2017 - 12.2017
SUPERVISOR HIMS OPERATIONS
JOHN MUIR HEALTH SYSTEM
06.2016 - 01.2017
MANAGER HIMS OPERATIONS
ALAMEDA HEALTH SYSTEM
07.2015 - 04.2016
SUPERVISOR HIMS OPERATIONS
KAISER PERMANENTE
04.2006 - 07.2015
SUPERVISOR OUTPATIENT MEDICAL RECORDS DEPT.
KAISER PERMANENTE
03.1992 - 04.2006
ENVIRONMENT SERVICES AIDE
KAISER PERMANENTE
01.1991 - 03.1992
REGISTERED HEALTH INFORMATION TECHNOLOGY -
SANTA BARBARA CITY COLLEGE
MASTER OF ARTS, POLITICAL SCIENCE -
LYALLPUR KHALSA COLLEGE
BACHELORS OF ARTS, ECONOMICS -
LYALLPUR KHALSA COLLEGE
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