Tavion Alexander
Memphis,TN
Summary
Results-driven professional with a diverse background in customer support, inventory management, and technical troubleshooting, now seeking to transition into an advanced IT role. Proven expertise in managing databases, analyzing data for operational improvements, and resolving complex technical issues. Adept at leveraging technology to streamline processes and enhance productivity, with a strong commitment to maintaining quality standards and ensuring compliance. Skilled in guiding teams and optimizing workflows, bringing a strategic mindset to problem-solving. Ready to contribute to an IT role with a focus on innovation, efficiency, and continuous improvement.
Overview
7
7
years of professional experience
Work History
Support Agent
UMRF Ventures
Memphis, TN
01.2024 - Current
- Analyze data to uncover trends and suggested areas for improvement
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
Network Technician
Nike
01.2023 - Current
- Actively participated in the Safety Committee to promote a secure working environment
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Improved network efficiency by implementing and managing system updates and patches.
Technical Representative
Hertz/Dollar/Thrifty Rental Car
01.2023 - 04.2024
- Tracked and analyzed customer data using company-provided software, improving service delivery
- Resolved technical and service-related issues with in-depth product knowledges
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
Dangerous Goods Agent
FedEx Express
01.2022 - 01.2023
- Troubleshot hardware, software, and network issues across multiple devices, ensuring operational efficiency
- Calibrated and maintained equipment to ensure consistent performance and reliability
- Assessed shipments for hazardous materials, ensuring compliance with safety standards
- Recorded material movements accurately in the system, maintaining up-to-date records.
Backup Lead
AmerisourceBergen
01.2021 - 01.2022
- Guided employees on technical tasks and interpreted policies and procedures
- Analyzed large datasets to evaluate business operations and identify necessary improvements
- Trained new hires on company procedures, policies, and software systems
- Monitored employee activities and assigned tasks to meet operational demand.
Student Supervisor
Aramark
01.2018 - 01.2019
- Oversaw operations of seven POD Markets at the University of Tennessee, Knoxville
- Executed opening and closing procedures in alignment with company standards
- Evaluated systems and recommended upgrades to enhance overall performance
- Diagnosed and resolved complex technical issues through root cause analysis.
Education
Bachelor of Arts in Management Information Systems -
University of Memphis Global
12.2027
Information Technology System Administrator -
My Computer Career
10.2024
Skills
Troubleshooting
Sales
Project Management
Network Protocols
Technical Support
Active Directory
Azure Fundamentals
Documentation
Command Shell
Network Security
Quality Assurance
Cloud Computing
Office 365
Billing Software
Windows 11
Student Advisement
Software Installation
Hardware Upgrades
Data Analysis
MacOS
Timeline
Support Agent
UMRF Ventures
01.2024 - Current
Network Technician
Nike
01.2023 - Current
Technical Representative
Hertz/Dollar/Thrifty Rental Car
01.2023 - 04.2024
Dangerous Goods Agent
FedEx Express
01.2022 - 01.2023
Backup Lead
AmerisourceBergen
01.2021 - 01.2022
Student Supervisor
Aramark
01.2018 - 01.2019
Bachelor of Arts in Management Information Systems -
University of Memphis Global
Information Technology System Administrator -
My Computer Career