Tavion Carter
Las Vegas,NV
Summary
Dynamic professional with a proven track record at Nexeo Solutions, excelling in customer service and critical thinking. Skilled in data entry and POS systems, adept at managing high-stress situations and enhancing customer loyalty. Demonstrated ability to lead, innovate, and drive positive outcomes, ensuring seamless operations and superior service delivery.
Provide (ECC) Excellent Customer Care.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Nexeo Solutions
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
Front Desk Agent
Cosmopolitan Of Las Vegas
06.2022 - 09.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Night Auditor
Golden Gate Casino
11.2021 - 03.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Batch Deposit
- Suite Occupancy
- Valet Forecast
Transportation Dispatcher
MV Transit
02.2019 - 04.2020
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
- Monitored drivers mph
- Communicated directly with drivers and customers
JV Head Coach
Wheaton High School
06.2018 - 12.2018
- Organized and executed successful fundraising events to support the JV athletic program''s budgetary needs.
- Managed administrative tasks related to travel arrangements, scheduling practices, and ensuring equipment availability for games.
- Facilitated productive relationships between varsity and JV teams by encouraging collaboration during shared practice sessions or joint training exercises.
- Supported academic advisors in monitoring student-athlete academic progress, emphasizing the importance of balancing sports commitments with scholastic achievement.
- Facilitated game strategies and practices throughout a week in and week out basis
Server
Bar Louie
08.2016 - 03.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Inovalon Health
02.2016 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Scheduled appointments with clients
- Adjusted appointment times per clients request
PBX Operator
Tuscany Suites & Casinos
03.2014 - 08.2015
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted with guest check-ins
Customer Service Cashier
Walgreens
01.2014 - 03.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Tour Guide to Tourist visiting Las Vegas Strip
Education
Bachelor of Arts - Broadcast Journalism
Bowie State University
Bowie, MD05-2022
High School Diploma -
Mojave High School
Las Vegas, NV05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- POS system
- LMS system
- Opera system
- Excel knowledge
- 60 WPM
- Spreadsheet knowledge
- Power Point Excel
WMATA Customer Service Advocate
Earned and given WMATA customer service advocate by superiors 2019 working for Metro Access In Hyattsville, Maryland.
Timeline
Customer Service Representative
Nexeo Solutions
11.2023 - Current
Front Desk Agent
Cosmopolitan Of Las Vegas
06.2022 - 09.2022
Night Auditor
Golden Gate Casino
11.2021 - 03.2022
Transportation Dispatcher
MV Transit
02.2019 - 04.2020
JV Head Coach
Wheaton High School
06.2018 - 12.2018
Server
Bar Louie
08.2016 - 03.2017
Customer Service Representative
Inovalon Health
02.2016 - 08.2016
PBX Operator
Tuscany Suites & Casinos
03.2014 - 08.2015
Customer Service Cashier
Walgreens
01.2014 - 03.2015
Bachelor of Arts - Broadcast Journalism
Bowie State University
High School Diploma -
Mojave High School
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