Tavion Mitchell
Louisville,KY
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
H&R Block
12.2024 - Current
- Answered incoming calls, directed calls to appropriate staff and took accurate messages
- Greeted and welcomed over 200 visitors daily in an efficient and professional manner
- Ensured accuracy of data entry
- Ensured accuracy and completeness of documents
- Assisted with administrative tasks
- Managed daily office operations
- Maintained an accurate log of visitors and clients
- Scheduled appointments and maintained an organized calendar for multiple team members
- Organized and maintained filing systems, ensuring easy accessibility to important documents
- Processed payments, invoices and other financial documents
- Provided excellent customer service
- Responded to emails and other inquiries in a timely manner
Front Desk Clerk
Clariant
02.2024 - 10.2024
- Trained new receptionists on office protocols and customer service
- Updated office supply inventory and placed orders when needed
- Responded to emails and other inquiries in a timely manner
- Entered data into online systems and databases
- Created and printed labels, envelopes and other documents
- Welcomed and assisted 50+ guests daily with friendly and professional demeanor
- Maintained records of visitors and issued visitor badges
- Provided customer service to clients and visitors
- Answer and direct phone calls and emails to appropriate personnel
- Maintain and update company databases and files
- Receive and screen out-calls to in-office employees for security purposes
- Manage incoming and outgoing mail and packages
- Provided general administrative support to the office as needed
Customer Service Associate
Big Lots
08.2023 - 04.2024
- Provided outstanding customer service by assisting customers with inquiries, product selection, and resolving issues leading to a 95% increase in customer satisfaction
- Processed transactions efficiently using point-of-sale systems, managing cash, credit, and returns with high accuracy
- Maintained store appearance and organized merchandise on the sales floor and in the stockroom, improving inventory accuracy
- Trained new associates in customer service protocols and store policies, enhancing team performance
- Assisted in inventory management, including restocking shelves and conducting regular inventory counts
- Resolved customer complaints efficiently and professionally, resulting in positive feedback and repeat business
PT Key Holder/Sales Associate
Dollar General
07.2023 - 01.2024
- Provided assistance in merchandising, floor moves, and display maintenance
- Performed store housekeeping functions and assist in setting up sales
- Provided assistance in processing merchandise for customers and refilling them in the store
- Took part in receiving and checking floor stock
- Completed all sales transactions correctly and efficiently and ensure cash and media accountabilities are properly maintained at POS registers
- Performed opening and closing procedures following Dollar General set standards; and ensure Company's policy and procedures regarding time and attendance are adhered to
- Stay informed of current advertisements and merchandising promotions
- Assisted with store room organization and restocking
- Assisted with store openings and closings
Driver License Examiner
Kentucky Transportation Cabinet
07.2023 - 12.2023
- Managed customer service inquiries and complaints efficiently and professionally
- Processed license applications, renewals and replacements quickly and accurately
- Provided educational materials and assistance to applicants during the license examination process
- Collaborated with other departments to ensure that all regulations and requirements were met
- Handled customer service inquiries and complaints in a professional and timely manner
- Ensured that applicants had the necessary documents and proof of identity before taking the test
- Generated reports and tracked the progress of applicants through the testing process
- Utilize the KY Driver's License Information System (KDLIS)/IDEMIA issuance program, be able to read and interpret a driver's history record and enter data accurately
- Very knowledgeable of Driver Licensing laws and policies and Driver Licensing laws and licensing processes
- Advise applicants on their questions and concerns related to driver licensing
- Performed routine data entry or document management.
Security Guard (Unarmed)
Shaw Secure Solutions LLC
03.2019 - 07.2023
- Investigated all security incidents and provided detailed reports
- Monitored and inspected access control points to ensure authorized personnel only accessed the premises
- Assisted with the enforcement of safety procedures
- Monitored surveillance cameras and responded to any security breaches
- Responded to emergency situations and provided assistance to customers
- Developed and maintained positive relationships with staff, visitors, and customers
- Maintained accurate records of daily activities in a logbook
- Conducted routine lock-down and security checks of the premises and regular patrols of the premises
- Monitored the facility's access control points, entrances and exits
Retail Sales Associate
Lowe's Home Improvement
10.2016 - 04.2019
- Helped customers locate products and checked store system for merchandise at other sites
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Loaded and unloaded merchandise using ladder and pallet jack
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Prepared merchandise for sales for by pricing or tagging
- Utilized POS system to track and process orders
- Analyzed sales data to identify trends and maximize sales
Education
Associate's degree - Communications
Northern Kentucky University
Highland Heights, KY12.2019
Skills
- Customer support
- Product Knowledge
- CRM software
- POS Systems
- Data entry
- Hospitality
- Microsoft Office
- Time management
- Organization skills
- Telephone skills
- Customer/Client relations
- Appointment scheduling
Certification
- Forklift Certification
- Driver's License
- Pallet Jack Certification
- CompTIA A+
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Receptionist
H&R Block
12.2024 - Current
Front Desk Clerk
Clariant
02.2024 - 10.2024
Customer Service Associate
Big Lots
08.2023 - 04.2024
PT Key Holder/Sales Associate
Dollar General
07.2023 - 01.2024
Driver License Examiner
Kentucky Transportation Cabinet
07.2023 - 12.2023
Security Guard (Unarmed)
Shaw Secure Solutions LLC
03.2019 - 07.2023
Retail Sales Associate
Lowe's Home Improvement
10.2016 - 04.2019
- Forklift Certification
- Driver's License
- Pallet Jack Certification
- CompTIA A+
Associate's degree - Communications
Northern Kentucky University
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