Tavion Moore
Dallas,TX
Summary
Detail-oriented professional with extensive experience at CVS Pharmacy, recognized for enhancing operational efficiency and customer satisfaction. Expertise in HIPAA compliance and customer service, with a strong focus on team leadership and patient education. Proven ability to implement continuous improvement strategies that elevate accountability and safety standards, utilizing medical terminology knowledge for quality care.
Overview
3
3
years of professional experience
Work History
Operations Lead
Lifetime Athletic Club
Dallas, TX
02.2024 - Current
- Coordinated daily operations to ensure efficient workflow and resource allocation.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Maintained cleanliness and sanitation standards in assigned areas to ensure a safe environment.
- Operated cleaning equipment such as floor scrubbers and vacuums efficiently and safely.
- Collaborated with team members to complete daily cleaning schedules within designated timeframes.
- Assisted in inventory management of cleaning supplies, ensuring adequate stock levels at all times.
- Promoted a healthy work environment by sanitizing commonly-touched surfaces on a regular basis.
Team Lead/ Pharmacist
CVS Pharmacy
Garland, TX
10.2023 - 02.2024
- Trained new team members on procedures, tools, and safety protocols to enhance productivity.
- Assisted in inventory management by tracking stock levels and coordinating replenishments.
- Led team in achieving operational goals through effective communication and collaboration.
- Worked effectively in fast-paced environments.
- Processed customer transactions accurately and efficiently, enhancing overall service experience.
- Maintained cash drawer accuracy through diligent counting and reconciliation practices.
- Improved product availability by accurately stocking shelves and organizing inventory during overnight shifts.
Pharmacy Technician
Walgreen's Pharmacy
Dallas, TX
01.2023 - 09.2023
- Prepared prescriptions by accurately counting, measuring, and weighing medications.
- Affixed printed labels to prescription containers for clear identification.
- Compounded custom medications by mixing ingredients under pharmacist supervision.
- Responded to customer inquiries regarding medications, health concerns, and insurance details.
- Processed cash, credit card, and insurance payments efficiently.
- Educated customers on medication usage, potential side effects, and over-the-counter options.
- Managed cash handling procedures to ensure accurate financial transactions.
- Collaborated with insurance providers to facilitate coverage and claims processing.
Education
High School Diploma - Radiology
Dallas Community College
DallasAssociate of Science - Radiologic Technology
College Health of Professionals
Dallas, TX12.2024
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology
- Data entry
- Team collaboration
- CPR certification
- Appointment management
- Insurance verification
- Efficient cleaning techniques
Timeline
Operations Lead
Lifetime Athletic Club
02.2024 - Current
Team Lead/ Pharmacist
CVS Pharmacy
10.2023 - 02.2024
Pharmacy Technician
Walgreen's Pharmacy
01.2023 - 09.2023
Associate of Science - Radiologic Technology
College Health of Professionals
High School Diploma - Radiology
Dallas Community College