Tavisha Francis
Pompano Beach,FL
Summary
Motivated and tech-savvy customer service professional with over 2 years of experience in high-volume retail environments. Proven ability to resolve customer issues, support diverse needs, and maintain accuracy under pressure. Adept at phone, email, and in-person support, with strong attention to detail and discretion handling sensitive information. Seeking a fully remote customer support position where I can bring my empathy, problem-solving, and adaptability to a growing team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Loss Prevention Associate
Ross Dress for Less
02.2025 - Current
- - Monitor surveillance systems to detect safety or theft concerns; investigate incidents with discretion
- - Collaborate with law enforcement and internal teams to resolve cases accurately
- - Maintain a secure and supportive customer environment
- - Communicate policy clearly and professionally with customers and employees
Customer Service Associate
Walmart
01.2023 - 01.2025
- - Delivered fast, friendly support in person and over the phone to resolve customer inquiries
- - Processed returns, exchanges, and payments quickly using POS systems
- - Provided product guidance, handled complaints, and supported training of new team members
- - Maintained 95%+ customer satisfaction based on internal metrics
Education
High School Diploma - undefined
Newburgh Free Academy
Newburgh, NY01.2022
Skills
- - Customer Support (Phone, Chat & Email)
- - Order Resolution & Product Inquiries
- - POS & Microsoft Office (Word, Excel, Outlook)
- - Remote Communication Tools (Zoom, Google Meet)
- - Conflict Resolution & De-escalation
- - Attention to Detail & Data Entry
- - Fast Learner Adaptable Team Player
- - High-Speed Internet & Quiet Home Office
Certification
- - Customer Service Fundamentals - Coursera/Google (In Progress)
- - Proficient in Microsoft Office, Google Workspace, Zoom
- - Quiet home office, high-speed internet (200+ Mbps), USB headset
ADDITIONAL QUALIFICATIONS
- - Experienced handling sensitive information with care
- - Quick to learn new tools and customer systems
- - Calm, empathetic, and solutions-oriented under pressure
- - Flexible and reliable in changing work environments
Timeline
Loss Prevention Associate
Ross Dress for Less
02.2025 - Current
Customer Service Associate
Walmart
01.2023 - 01.2025
High School Diploma - undefined
Newburgh Free Academy