Tavishtri Ramlochan
Queens ,NY
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at S&S HOT SPOT. Skilled in Microsoft Office and adept at problem-solving, I excel in fast-paced environments, ensuring both efficiency and high-quality service. Achievements include resolving disputes and improving team dynamics, contributing to a positive and productive workplace.
Overview
12
12
years of professional experience
Work History
Concession Stand Worker
Amerivents
08.2024 - 09.2024
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Maintained clean, organized workspace according to operational standards.
Air Export Agent
Lufthansa Cargo
09.2021 - 04.2022
- Maintained compliance with industry regulations through diligent record keeping and adherence to established protocols.
- Resolved shipment issues swiftly, demonstrating excellent problem-solving abilities in high-pressure situations.
- Ensured prompt resolution of customs clearance issues by maintaining open lines of communication with customs brokers.
- Documented waybill data and dimensions and weights of cargo in computer database.
Caregiver
Freedom Care
02.2021 - 05.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Manager
S&S HOT SPOT
03.2013 - 03.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Data Analytics -
Google Coursera
Online09.2024
Certified Holistic Nutritionist -
American Fitness Professionals & Associates
Online 01.2022
GED -
York College
Queens, NY01.2015
Skills
- Organized multi-tasker
- Menu development
- Fast and efficient service worker
- Team Member Training
- Cleaning and sanitation
- Customer Response
- Customer order fulfillment
- Payment Processing
- Late-night shift availability
- Food safety and sanitation
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Listening Skills
- Multitasking and Organization
- Order Taking
- Customer Relations
- Team building
- Microsoft Office
- Word
- Excel
Timeline
Concession Stand Worker
Amerivents
08.2024 - 09.2024
Air Export Agent
Lufthansa Cargo
09.2021 - 04.2022
Caregiver
Freedom Care
02.2021 - 05.2021
Manager
S&S HOT SPOT
03.2013 - 03.2018
Data Analytics -
Google Coursera
Certified Holistic Nutritionist -
American Fitness Professionals & Associates
GED -
York College
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