Tavoia Carter
Summary
Experienced Management Analyst with a strong background in Human Resources and personnel management. Skilled in serving as a liaison for recruitment packages, personnel actions, and requisition processes using systems like CapHR/EHCM and HREPs/ATLAS. Expertise in providing oversight and developing policy guidelines for HR systems, managing recruitment requests, generating reports, and reviewing certificates of eligible. Adept in quantitative and qualitative analysis to collect, validate, and evaluate complex human capital data. Proven ability to track and monitor recruitment activities through bi-weekly status reports and working directly with senior leadership to meet personnel needs. Experienced in conducting management studies, process assessments, and system improvements through process mapping and operational documentation. Strong communication skills with the ability to respond to inquiries from applicants, managers, and senior management, ensuring efficient recruitment and personnel activities. Skilled in conducting interviews, managing personnel recordkeeping, and providing oversight for performance management programs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Management Analyst/Program Analyst (Human Resources)
Department of Health and Human Services
01.2019 - Current
- Company Overview: Food and Drug Administration Center for Food Safety and Applied Nutrition Division of Workforce Management/Recruitment Liaison Branch
- Serves as liaison for preparing recruitment packages, initiating personnel actions and recruitment requisitions in CapHR/EHCM through submission of HREPs/ATLAS
- Serves as a liaison to the Office of Human Resources on personnel matters
- Provides oversight and policy guidelines for HR systems to initiate personnel and recruitment requests, generate queries and reports, review certificates of eligible, and to monitor personnel activities
- Responsible for planning, developing, and conducting management studies, performing reviews and analysis of major programs, and accomplishing the goals and objectives of assigned programs
- Uses quantitative and qualitative techniques to develop innovative methods to collect, validate, analyze and evaluate data concerning human capital information that is often very complex, technical and sometimes incomplete
- Provides bi-weekly human capital recruitment status reports to Senior Leadership to track and monitor personnel activity
- Works independently with Office Directors to assess and recruit for current and backfill positions along with detail announcements
- Responds to all written and oral inquiries from applicants, managers and senior management regarding the recruitment process
- Responsible for assessing operations to determine the adequacy and efficiency of current processes and systems documenting them through operating procedures and/or process mapping
- Conducts data gathering using techniques such as quantitative analysis, surveys, interviews, research, and other sources to justify proposals through systematic and deductive reasoning
- Generate queries and reports through the CapHR/EHCM system
- Gather, comply, and analyze information
- Conduct and schedule interviews
- Food and Drug Administration Center for Food Safety and Applied Nutrition Division of Workforce Management/Recruitment Liaison Branch
Management Analyst (Human Resources)
Department of Health and Human Services
12.2013 - 01.2019
- Company Overview: Food and Drug Administration Office of International Programs
- Served as a liaison to the Office of Human Resources on personnel matters
- Served as liaison for preparing recruitment packages, initiating personnel actions and recruitment requisitions in CapHR through submission of HREPs
- Provided oversight and policy guidelines for HR systems to initiate personnel and recruitment requests, generate queries and reports, review certificate of eligible, and to monitor personnel activities
- Served as a management advisor and perform a wide range of complex duties in the areas of management analysis, human resources management, and overseas operations management
- Responsible for planning, developing, and conducting management studies, performing reviews and analysis of major programs, and accomplishing the goals and objectives of assigned programs
- Used quantitative and qualitative techniques to develop innovative methods to collect, validate, analyze and evaluate data concerning human capital information that is often very complex, technical and sometimes incomplete
- Provided weekly human capital reports to track and monitor personnel activity
- Worked independently with Office Directors in the foreign post locations and Headquarters to assess and recruit for current and backfill foreign post positions and positions located in Headquarters along with detail announcements
- Managed personnel recordkeeping, performance management/appraisal program
- Responded to all written and oral inquiries from applicants, managers and senior management regarding the recruitment process
- Responsible for assessing operations to determine the adequacy and efficiency of current processes and systems documenting them through operating procedures and/or process mapping
- Conducted data gathering using techniques such as quantitative analysis, surveys, interviews, research, and other sources to justify proposals through systematic and deductive reasoning
- Generated queries and reports through the CapHR system
- Gather, comply, and analyze information
- Food and Drug Administration Office of International Programs
Management Analyst (Human Resources)
Department of Health and Human Services
08.2016 - 11.2016
- Company Overview: Food and Drug Administration Center for Drug Evaluation Office of Pharmaceutical Quality
- Proficient use of Capital HR, including creating new actions and reviewing the actions of other staff for accuracy and completeness
- Creating personnel action packages for GS Hires
- Receiving personnel actions from OPQ offices ensuring correctness, completeness for submission to the Office of Management
- Provide guidance, advice, assistance, recommendations and liaison functions to senior OPQ Management, Management Officers and Admin Staff on personnel related issues as it relates to hiring and preparing personnel actions
- Compile and analyze data
- Provide HR reports to Senior Management Officer and HR Team Lead
- Food and Drug Administration Center for Drug Evaluation Office of Pharmaceutical Quality
Human Resources Specialist
U.S. Department Health and Human Services
10.2009 - 12.2013
- Company Overview: Office of Human Resources
- Provides responsive service to internal/external customers that support customer and program requirements
- Works collaboratively with customers on HR issues affecting internal and external programs
- Ensures day-to-day assignments and workload deadlines are addressed, met and that deliverables are presented to immediate supervisor/customer according to agreed upon period
- Develops tracking reports used to manage workload, tracking deadlines, and as a tool for metrics and status report for customers
- Reviews and final approves personnel actions to ensure compliance with regulatory requirements these actions includes merit promotion and delegated examining selections, Above the Minimum, Annual Leave Service Credit, Title 38 and 42 hires and terminations, overseas entitlements and allowances (post differential, danger pay, home leave, change in duty location), etc
- Conducts audits of pay errors, providing an analysis of the issue and corrective measures for resolution
- Ensures all documents and information are accurately collected and assembled
- Addresses and resolves issues as their identified
- Ensures work products are technically sound, complete and written in a clear, concise manner
- Serves as a trainer of Human Resources Specialist and Assistant on Capital HR and EHREPS requests
- Collects and analyzes data from queries
- Serves as a Liaison to the Program Support Center (PSC) and Defense Finance and Accounting Services (DFAS) on manual payment requests and payroll issues authorized for reconciliation outside of OHR
- Office of Human Resources
Program Analyst
Food and Drug Administration
10.2009 - 12.2011
- Company Overview: Office of the Commissioner, Office of Executive Operations
- Served as a Human Capital Liaison coordinating human resources activities on behalf of the Office of the Commissioner
- Acted as a Liaison on behalf of the Office of the Commissioner worked with the Rockville Human Resources Center and Office of Personnel Management to providing guidance on rules and regulations
- Reviewed/approved personnel, classification, and recruitment actions to ensure request are with human resources, Agency and Departmental regulations
- Conducted workforce planning and analysis for major mission critical occupations
- Identified human capital challenges, analyzed demographic and other relevant workforce data
- Researched best practices to support organizational human capital planning councils/work groups
- Collaborated with other Agency human capital professionals in the conduct of human capital planning and analysis to develop operational efficiencies for human capital management programs
- Office of the Commissioner, Office of Executive Operations
Education
High School Diploma -
SHS
05-2001
Skills
- Microsoft Office (Outlook, Excel, etc)
- Human Resources Systems and Tools (Recruitmax, NFC, EHRP/CapHR/EHCM, USAStaffing, ATLAS, CFORCE)
- Data analysis and reporting
- Human Resources Policy and Process Oversight
- Communication and coordination
- Project Management
- Technical writing
- Survey and interview techniques
Certification
- Federal Human Resources Management, 2014
- Project Management for Team Members, 2014
Awards
- Employee of the Quarter, 2009
- Employee of the Quarter, 2008
Timeline
Management Analyst/Program Analyst (Human Resources)
Department of Health and Human Services
01.2019 - Current
Management Analyst (Human Resources)
Department of Health and Human Services
08.2016 - 11.2016
Management Analyst (Human Resources)
Department of Health and Human Services
12.2013 - 01.2019
Human Resources Specialist
U.S. Department Health and Human Services
10.2009 - 12.2013
Program Analyst
Food and Drug Administration
10.2009 - 12.2011
High School Diploma -
SHS
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