Tavon House
Naperville,IL
Summary
Enthusiastic Manager with over four years experience. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Dependable and personable individual who thrives on team building and achieving company goals. Motivated to learn, grow and excel in the Hospitality industry.
Overview
4
4
years of professional experience
Work History
Bartender
Chef D'Andre LLC
09.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assistant Front Office Manager
The Emily Hotel
10.2021 - 09.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Supervised payroll corrections for accuracy and duplications.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed a team of employees, overseeing hiring, training, and professional growth of employees.
Front Office Supervisor
The Stateview Hotel, Autograph Collection
03.2019 - 09.2021
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created checklist and SOP's for the front office team.
- Served as the manager on duty in the absence of the Director of Operations.
- Implemented an upsell program with goals and incentives for employees.
- Dispersed petty cash to employees and collected and managed receipts.
Lead Service Assistant
Flemings Wine Bar And Steakhouse
06.2019 - 03.2020
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Explained regulations, policies, or procedures to confirm understanding and compliance
- Trained service staff on latest policies and procedures.
- Increased customer service satisfaction issues by resolving food quality issues.
Education
Certification - Interior Design
The Interior Design Institute
11.2023
High School Diploma -
Pennsbury High School
Fairless Hills, PA06.2004
Skills
- Servsafe Certified
- Proficient in Microsoft Office & Excel
- Proficient in Opera PMS
- Proficient in Opera Cloud
- Coaching and Counseling Employees
- Forecasting & Budgeting
- Night Auditor Proficiency
- Team Building
Timeline
Bartender
Chef D'Andre LLC
09.2022 - Current
Assistant Front Office Manager
The Emily Hotel
10.2021 - 09.2022
Lead Service Assistant
Flemings Wine Bar And Steakhouse
06.2019 - 03.2020
Front Office Supervisor
The Stateview Hotel, Autograph Collection
03.2019 - 09.2021
Certification - Interior Design
The Interior Design Institute
High School Diploma -
Pennsbury High School
Similar Profiles
Brian David RobinsonBrian David Robinson
Business Revitalization/ Turnaround Expert at Chef Robinson LLC / DBA Chef Hat ProductionsBusiness Revitalization/ Turnaround Expert at Chef Robinson LLC / DBA Chef Hat Productions
Cassandra JohnsonCassandra Johnson
Executive Administrative Assistant at D'Andre' Lewis Tax ServicesExecutive Administrative Assistant at D'Andre' Lewis Tax Services
Kaydence SaamKaydence Saam
In-Home Babysitter at Sean and D'Andre FlintIn-Home Babysitter at Sean and D'Andre Flint