Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tavon Johnson

Evansville,IN

Summary

Quality-driven and performance-oriented manager focused on continuous improvement. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Customer focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Overview

12
12
years of professional experience

Work History

Front Desk Associate

TownePlace Suites by Marriott
Newburgh, IN
09.2023 - Current
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Encouraged guests to participate in rewards programs to promote brand loyalty.
  • Processed guest payments through cash registers or credit card machines in an accurate manner.
  • Provided timely and accurate information regarding hotel services, amenities, local attractions.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Driver

DDI
Evansville, IN
03.2021 - Current
  • Delivered goods and services to customers on time and in excellent condition.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Secured merchandise, avoiding damage during transportation.
  • Documented daily mileage, gas and other data.

Assistant Store Manager

Dollar General
Evansville, IN
08.2019 - 11.2021
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies
  • Boosted sales through successful advertising campaigns.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Coached and developed store associates through formal and informal interactions.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Hospitality Worker

Holiday World & Splashin' Safari
Santa Claus, IN
05.2012 - 08.2014
  • Welcomed customers to property and offered immediate assistance with needs.
  • Assisted guests by promptly responding to questions, requests and concerns.
  • Minimized risks to guests by strictly following sanitizing procedures for different areas.
  • Provided customer service to ensure satisfaction throughout their dining experience.
  • Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.

Education

High School Diploma -

TownePlaceBenjamin Bosse High School
Evansville, IN
05.2016

Skills

  • Customer Service
  • Daily Logging
  • Problem-Solving
  • Workforce Management
  • Relationship Building and Management
  • Staff Management
  • Verbal and Written Communication
  • Work Planning and Prioritization
  • Team Building and Leadership

Timeline

Front Desk Associate

TownePlace Suites by Marriott
09.2023 - Current

Driver

DDI
03.2021 - Current

Assistant Store Manager

Dollar General
08.2019 - 11.2021

Hospitality Worker

Holiday World & Splashin' Safari
05.2012 - 08.2014

High School Diploma -

TownePlaceBenjamin Bosse High School
Tavon Johnson