TAVON JOHNSON
Tomball
Summary
Director of Operations with extensive experience in managing daily operations and enhancing efficiency. Demonstrated leadership through effective management of cross-functional teams and execution of strategic planning initiatives. Proven ability to implement operational improvements that boost productivity and lower costs.
Overview
14
14
years of professional experience
Work History
DIRECTOR OF OPERATIONS AND RETAIL STRATEGY
AMPLIFON/MIRACLE-EAR
Waco
11.2022 - Current
- Manage and oversee six key departments: Construction, Real Estate, Compliance, M&A Integration, Facilities and IT. Skilled in leading diverse teams to ensure operational efficiency and alignment with organizational goals
- Developed and implemented innovative solutions to enhance efficiency and profitability across retail locations, back-office operations, and field management. Focused on driving process improvements and optimizing performance to achieve organizational success.
- Prepare and present to company Vice President quarterly business reviews to report on budget expenditures and highlight cost-saving initiatives, ensuring alignment with financial goals and driving informed decision-making.
- Collaborated cross-departmentally and globally to identify and address business needs, fostering interdepartmental communication and aligning strategic goals to enhance operational efficiency
REGIONAL OPERATIONS MANAGER
MEDSPEED
Houston
09.2019 - 11.2022
- Overall leadership of over 65 individuals, in 3 different Cities including performance management, recruitment, hiring, training, coaching, & development
- Maintain positive client relationships through regular communication as well as identifying possible savings opportunities for clients
- Ensure profitability through regular P&L reviews real-time monthly/quarterly
- Partner with other internal teams on projects to improve operational efficiency & service quality
OPERATIONS MANAGER
TERMINIX
Houston
06.2016 - 09.2019
- Managed P&L for a branch that generates $8,000,000 annually
- Manage scheduling for 26 technicians and 7 outside sales professional using "Streets and Trips" software
- Run and analyze reporting to ensure effectiveness and profitability
- Prepare each Technician's Monthly Review including their new Monthly Goal
- Responsible for insuring OSHA standards and company safety policies are complied with at all times via unscheduled field evaluations
- Responsible for interviewing, screening and hiring for any potential service technician
SENIOR OPERATIONS MANAGER
DISH LLC
Alvin
08.2013 - 05.2016
- Managed Development for 4 Operation Managers 26 supervisors and 500 customer service representatives
- Partnered with site director to create game plans for metric/KPI improvement
- Presented local organizations quarterly results to Vice Presidents during quarterly business reviews
- Review and balance site monthly budget which included operating costs and employee incentives
- Developed supervisors into managers - Provided challenging and stretching tasks and assignments; held frequent development discussions; was aware of each person's career goals; constructed compelling development plans and executed them; created strong morale and spirit within the management group
- Monitored Manager to supervisor feedback to ensure effectiveness
- Held weekly performance one on ones with direct reports
- Create and deliver quarterly performance appraisals for supervisors
- Organized monthly recognition for top performers
REGIONAL LEADERSHIP DEVELOPMENT SPECIALIST
DISH LLC
Alvin
10.2011 - 12.2012
- Provided training support for 2,000 employees with 90% travel
- Traveled to 4 call center sites a month to onboard or develop new supervisors, trainers and operations managers
- Traveled to owned and operated as well as international outsource sites to certify trainers and coaches to lead or train agents in retention, broadband, advanced technical support or third-party accounts
- Facilitated presentation skill training for new trainers and training managers, to certify them to teach or evaluate one-on-one, small and large group trainings
- Reported budget for and scheduled weekly and career path training for 11 owned and operated customer service centers
- Trained leadership and employee retention techniques to all leadership within 1 year using Stephen Covey's "The Speed of Trust" organizational development techniques
Education
Associate of Arts - Teacher/Education Certification
COMMUNITY COLLEGE OF BALTIMORE COUNTY
CATONSVILLE, MD09.2006
B.S. - Computer and Electronic Engineering
MORGAN STATE UNIVERSITY
BALTIMORE, MD05.2006
Skills
- Project management
- P&L management
- Operational efficiency
- Cross-departmental collaboration
- Compliance oversight
- Client relationship management
- Budget planning
- Effective communication
- Team building
- Strategic planning
- Budget management
- Operational strategy
- Team leadership
Accomplishments
- Supported up to 2,000 employees requiring 90% travel
- Provided training/development overseas to Front Line Managers in Mexico and Asia
- Created leadership development program for a fortune 200 company
- Recognized for leadership and motivational abilities and selected to create content, direct production, and appear in e-learning videos presented to over 22,000 employees
- 19 years of organizational management and leadership development experience
Timeline
DIRECTOR OF OPERATIONS AND RETAIL STRATEGY
AMPLIFON/MIRACLE-EAR
11.2022 - Current
REGIONAL OPERATIONS MANAGER
MEDSPEED
09.2019 - 11.2022
OPERATIONS MANAGER
TERMINIX
06.2016 - 09.2019
SENIOR OPERATIONS MANAGER
DISH LLC
08.2013 - 05.2016
REGIONAL LEADERSHIP DEVELOPMENT SPECIALIST
DISH LLC
10.2011 - 12.2012
Associate of Arts - Teacher/Education Certification
COMMUNITY COLLEGE OF BALTIMORE COUNTY
B.S. - Computer and Electronic Engineering
MORGAN STATE UNIVERSITY