Tavona Jackson
Suitland,MD
Summary
Flexible Treatment Coordinator with expertise in dental treatment plans and dental procedures. HIPAA compliant and committed to helping patients feel comfortable with presented treatment plans and overall dental office atmosphere. Creative customer care professional With over over 15yrs experience , dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
15
15
years of professional experience
Work History
Treatment Coordinator
Dental One Associates
07.2017 - 02.2024
- Directed patient care by organizing schedules and day-to-day activities for several employees.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Contributed to practice growth by actively participating in marketing initiatives aimed at attracting new patients.
- Ensured regulatory compliance by keeping up-to-date with industry standards, policies, and procedures related to dental treatments and operations.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Dental Office Receptionist
Dental Dreams LLC
05.2011 - 06.2017
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
- Conducted efficient end-of-day processes including closing out cash registers, reconciling payment transactions, and preparing daily reports for management review.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Provided exceptional support to dentists during busy periods by taking on additional administrative tasks such as ordering supplies or coordinating staff schedules.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Home Health Aide
Agape Home Health
08.2009 - 05.2011
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Transported clients for medical and personal outings.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Scheduled and coordinated medical appointments.
- Provided transportation and appointments management.
- Assisted disabled clients to support independence and well-being.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
Education
Linux Core / Linux Engineering - Linux
MODEST TECHNOLOGY SOLUTIONS
Laurel, MD08.2023
Trade School - Office Track Technology
Miracle Hands Apprenticeship School
White Plains, MD07.2008
High School Diploma -
Forestville Military Academy
Forestville , MD06.2007
Skills
- Scheduling Management
- Clinical Support
- Excellent multitasking capability
- Adept at multi-line phones
- Insurance Verification
- Data Entry Software
- Appointment Scheduling
- Team Collaboration
- Problem-Solving
- Computer Proficiency
- Phone Etiquette
- Time Management
- Front Office Management
- Calendar and Appointment Management
Timeline
Treatment Coordinator
Dental One Associates
07.2017 - 02.2024
Dental Office Receptionist
Dental Dreams LLC
05.2011 - 06.2017
Home Health Aide
Agape Home Health
08.2009 - 05.2011
Linux Core / Linux Engineering - Linux
MODEST TECHNOLOGY SOLUTIONS
Trade School - Office Track Technology
Miracle Hands Apprenticeship School
High School Diploma -
Forestville Military Academy
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