Tavonna Brown
Washington,District of Columbia
Summary
Dynamic security professional with extensive experience at Contemporary Services Corporation, recognized for enhancing public safety through effective crowd management and incident reporting. A reliable team player, adept at problem-solving and CCTV monitoring, I consistently foster positive relationships while ensuring a secure environment for guests and staff alike.
Professional with strong standards focused on achieving top results in security and event management. Skilled in crowd control, emergency response, and ensuring safety. Known for effective teamwork and adaptability to changing situations. Dependable and calm under pressure, with knack for maintaining order and security.
Diligent [Desired Position] with strong background in managing security at high-traffic events. Successfully maintained safety and order while resolving conflicts promptly and effectively. Demonstrated keen observation and problem-solving skills in dynamic environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Event Staff Member
Contemporary Services Corporation.
04.2023 - Current
- Collaborated with event organizers and security team members, ensuring a safe environment for all guests.
- Trained new hires in proper security protocols and company policies, fostering a culture of teamwork within the staff.
- Enhanced security measures by conducting thorough pre-event inspections and risk assessments.
- Assisted in the development of effective event security plans, collaborating with management to address potential risks proactively.
- Contributed to the reduction of incidents, diligently monitoring cameras and reporting suspicious activities.
- Exemplified strong problem-solving skills when faced with unexpected challenges or emergencies during various events.
- Managed emergency situations calmly, efficiently executing evacuation plans when required.
- Implemented crowd control strategies effectively, managing large groups during high-traffic periods at events.
- Received recognition for outstanding performance from supervisors and clients alike due to dedication and professionalism on the job.
- Handled conflicts professionally, deescalating tense situations between patrons while maintaining overall security.
- Maintained a secure perimeter by performing regular patrols and addressing any potential vulnerabilities promptly.
- Promoted positive relationships between venue staff, vendors, performers, and patrons by maintaining open lines of communication and addressing concerns promptly.
Housekeeping Team Leader
Washington Navy Lodge
01.2015 - 12.2020
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Managed team productivity and workflow to exceed quality standards.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed staff of [Number] housekeepers.
- Coordinated household cleaning service operations and managed client relations.
- Established clear communication lines between housekeeping, front desk, and maintenance departments, resulting in faster resolution of guest concerns.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular room inspections to ensure adherence to brand standards and address any potential issues before they escalated.
- Maintained high standards of cleanliness, contributing to improved hotel ratings on various review platforms.
- Placed orders for housekeeping supplies and guest toiletries.
- Coordinated with maintenance staff to schedule repairs or replacements as needed, minimizing disruptions to guests'' stays.
- Promoted teamwork amongst housekeeping staff through regular meetings, sharing best practices, and providing ongoing feedback on performance improvements needed.
- Collaborated with management to develop and implement effective inventory control systems for cleaning supplies and linens.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Rotated linens in storerooms and replenished when supplies ran low.
Frontdesk Clerk
Washington Navy Lodge
05.2009 - 09.2014
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
- Ensured the security of guests'' personal belongings by managing key card access systems properly.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Participated in ongoing training and professional development opportunities to stay current on industry best practices and enhance job performance.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Coordinated with vendors for repair and maintenance of hotel.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Education
High School Diploma -
H.D.WOODSON
Washington DC 06-1994
Skills
- CCTV monitoring
- Public safety awareness
- Crowd management
- Incident reporting
- Access control
- Customer service
- Team player
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Adaptable and flexible
- Reliability
- Excellent communication
- Active listening
- Attentive and observant
- Visitor screening
- Public safety
- Crowd control
- Professionalism
- Employee and visitor screening
- Adaptability
- Theft prevention
- Ground patrol
- Security operations experience
- Surveillance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
Certification
- Crowd Manager Training Certificate – Various Fire Marshal Offices or Online Providers.
Timeline
Security Event Staff Member
Contemporary Services Corporation.
04.2023 - Current
Housekeeping Team Leader
Washington Navy Lodge
01.2015 - 12.2020
Frontdesk Clerk
Washington Navy Lodge
05.2009 - 09.2014
High School Diploma -
H.D.WOODSON