TaVonna Terry
Brunswick,GA
Summary
Professional with strong expertise in collections, demonstrating high level of responsibility and adaptability. Skilled in resolving account discrepancies, negotiating settlements, and managing customer relationships. Consistently collaborates with teams to achieve targets and seamlessly adapts to changing requirements. Known for excellent communication, problem-solving abilities, and integrity in handling sensitive financial information.
Overview
9
9
years of professional experience
Work History
Collection Specialist IIII
Citibank
05.2020 - Current
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Streamlined the collections process for increased efficiency through regular review and updating of procedures.
Escalations Manager
Radial
01.2017 - 05.2020
- Streamlined escalation processes by analyzing root causes of recurring issues.
- Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
- Devised tailored action plans to address recurring issues identified through trend analysis, leading to significant improvements in long-term customer satisfaction levels.
Patient Care Technician
Oaks Senior Living
11.2015 - 01.2017
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated effective communication skills to coordinate with healthcare team and provide compassionate patient support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Education
High School Diploma -
Glynn Academy
Brunswick, GA05-2008
Skills
- Strong negotiation skills
- Data entry proficiency
- Client relations
- Customer research
- Training and teaching
- Conflict resolution
- Documentation and recordkeeping
- Analytical and critical thinking
Timeline
Collection Specialist IIII
Citibank
05.2020 - Current
Escalations Manager
Radial
01.2017 - 05.2020
Patient Care Technician
Oaks Senior Living
11.2015 - 01.2017
High School Diploma -
Glynn Academy
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