Tavontay Cleveland
Corsicana,TX
Summary
I am a highly motivated and detail-oriented professional with a strong background in customer service. I am skilled in meeting customer needs and have a proven track record of delivering high-quality results within tight deadlines. I am a proactive problem solver and thrive in fast-paced environments. My strong communication and interpersonal skills enable me to effectively collaborate with cross-functional teams and stakeholders. I am known for my ability to think critically, analyze data, and provide innovative solutions.
Overview
1
1
year of professional experience
Work History
Shift Technical Operator
TAMKO
02.2024 - 11.2024
- Respond to customer inquiries and resolve their issues via email, phone, or chat.
- Assist customers with placing orders, tracking shipments, and processing returns.
- Provide product information and recommendations to customers.
- Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate complex issues to senior representatives or supervisors.
- Stay up to date with product knowledge and industry trends to provide excellent customer service.
Production Lead
Russel Stovers
08.2023 - 01.2024
- Directing, monitoring, assisting and training employees assigned to a specific area, line or team per Supervisor’s instructions.
- Communicating with and delegating tasks to team members.
- Operating machinery, equipment and tools in a safe and proficient manner according to standards, guidelines and instructions.
- Maintaining records, delivering, inspecting and performing all activities required of other members of the area, line or team.
- Performing clean-up activities as assigned.
- Adhering to Good Manufacturing Practices (GMP) to ensure product quality and maintain compliance with food safety standards.
- Completing and following FSQA training and programs to comply with regulatory requirements, ensure consumer safety, and support the plant’s food safety and quality objectives.
- Promptly reporting and taking appropriate action on any observed or potential food safety hazards, process deviations, or non-conformities by notifying the designated plant supervisor, in accordance with your role and responsibilities.
- Actively contributing to the continuous improvement of the company’s Food Safety Culture through engagement and actions aligned with your role.
Education
High School Diploma - undefined
Corsicana High School
05.2023
Skills
- Inventory Management
- Equipment Operation
- Order Fulfillment
- Safety & Compliance
- Problem-Solving
- Shipping & Receiving
- Computer Literacy
- Time Management
Timeline
Shift Technical Operator
TAMKO
02.2024 - 11.2024
Production Lead
Russel Stovers
08.2023 - 01.2024
High School Diploma - undefined
Corsicana High School