Tavoris Thompson
Minneapolis,MN
Summary
Detail-oriented IT and security professional with 3+ years of experience supporting enterprise access management, identity provisioning, and secure Microsoft environments within a financial services organization. Hands-on experience with Active Directory user lifecycle management, VPN and MFA-supported access, and application access troubleshooting. Strong foundation in cybersecurity, authentication concepts, and incident response, supported by CompTIA Security+, Network+, and CySA+ certifications. Proven ability to collaborate with enterprise teams, support IAM initiatives, and maintain secure access controls across business-critical applications.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Services Analyst
RBC Wealth Management
01.2023 - Current
- Support enterprise technology operations in a highly regulated financial environment, ensuring availability of business-critical systems and hardware.
- Manage ServiceNow incidents and service requests, maintaining accurate documentation, prioritization, and SLA adherence.
- Provide mobile device management support for corporate phones and laptops, including provisioning, configuration, security enforcement, and remote troubleshooting.
- Troubleshoot endpoint, authentication, VPN, and MFA issues impacting user productivity across distributed teams.
- Maintain accurate records of hardware assignments, access changes, and system updates to support asset tracking and audit readiness.
- Collaborate with infrastructure, application, and security teams on deployments, production changes, and hardware/software support activities.
- Provide rapid response to service disruptions, validating impact and coordinating resolution efforts.
- Supported secure Microsoft environments including Exchange Online, Office 365, Windows Server, and endpoint systems.
- Documented access issues, resolutions, and procedural steps to support IAM operations, audit readiness, and knowledge sharing.
- Managed multiple concurrent support requests while maintaining high service quality in a fast-paced enterprise environment.
Computer Repair Technician
Freelance
01.2022 - 06.2022
- Delivered remote and on-site technical support, diagnosing operating system, network, and access-related issues.
- Configured systems, user accounts, and security settings to ensure stable and secure operation.
- Strengthened customer communication skills while resolving technical issues efficiently and independently
Education
Certificate in Cybersecurity - Cybersecurity
Summit Academy OIC
Minneapolis, MN12-2022
Skills
- Support enterprise technology operations in a regulated financial services environment,
- ServiceNow Incident & Request Management
- Hardware & Software Troubleshooting
- Excel (Pivot Tables, VLOOKUP)
- Remote Troubleshooting
- Data Accuracy & Documentation
- Mobile Device Management
- Identity & Access Management
- Device Configuration & Security
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA CySA+
Timeline
Technical Services Analyst
RBC Wealth Management
01.2023 - Current
Computer Repair Technician
Freelance
01.2022 - 06.2022
Certificate in Cybersecurity - Cybersecurity
Summit Academy OIC