Tavy Thompson
Deer Park,NY
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in healthcare.
Overview
7
7
years of professional experience
Work History
Administrative Support Coordinator
Lenox Hill Hospital, Northwell Health
09.2022 - Current
- Communicate with patients for pre-op and post-op appointments for surgical cases.
- Obtain 30-40 prior authorization for all elective and urgent surgical procedures weekly.
- Provided backup to front desk to assist with various tasks whenever needed.
- Improved office operations by automating patient correspondence, record tracking and data communications.
- Worked with other departmental staff to answer questions and resolve problems.
- Oversaw appointment scheduling and itinerary coordination for both patients and physician.
HIM Technician
South Nassau Hospital, Mt. Sinai Hospital
Oceanside, NY
08.2019 - 09.2022
- Processed release of information request for patient medical records in timely and efficient manner ensuring accuracy.
- Secured confidential patient information from unauthorized access.
- Upheld HIPAA regulations and standards for protecting patient information.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Managed time efficiently in order to complete all tasks within deadlines.
- Performed regular quality and validation assessments on patient data to verify accuracy.
Switchboard Operator
South Oaks Hospital
08.2016 - 01.2019
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered calls on 2 rings and engaged customers with friendly, professional demeanor.
- Operated switchboard and routed incoming calls to appropriate departments.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Supported customers by managing 150-200 calls per day efficiently while maintaining professionalism and upbeat tone.
Medical Records Secretary
ProHealth Care
03.2017 - 03.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Enhanced office productivity by handling high volume of callers per day.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
Secretary
Northwell Health System
06.2016 - 03.2017
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
BBA - Business Administration in Healthcare Administration
Briarcliffe College
Bethpage, NY10.2015
Skills
- Microsoft Word, Excel, PowerPoint, Outlook
- Insurance Verification
- Medical Release Procedures
- EMR
- EPIC
- Allscripts
- Soarian
Timeline
Administrative Support Coordinator
Lenox Hill Hospital, Northwell Health
09.2022 - Current
HIM Technician
South Nassau Hospital, Mt. Sinai Hospital
08.2019 - 09.2022
Medical Records Secretary
ProHealth Care
03.2017 - 03.2018
Switchboard Operator
South Oaks Hospital
08.2016 - 01.2019
Secretary
Northwell Health System
06.2016 - 03.2017
BBA - Business Administration in Healthcare Administration
Briarcliffe College
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