Tawallia O'Neal
Decatur,GA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
25
25
years of professional experience
Work History
Supervisor
Novo Health Services
Atlanta, GA
10.2015 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
EVS Team Lead
Emory Johns Creek Hospital
Johns Creek, Georgia
02.2008 - 09.2015
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Organized and detail-oriented with a strong work ethic.
EVS Technician
Northside Hospital Atlanta
Atlanta, GA
03.2000 - 01.2009
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Assisted in basic maintenance and repair of cleaning equipment to reduce downtime.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
- Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.
- Supervised supplies in inventory and submitted reorder requests.
Education
GED -
Gulfport Job Corps
Gulfport, MS06-1991
Skills
- Process Improvement
- Strategic Planning
- Business Development
- Schedule development
- Inventory Control
- Operations Management
- Staff Management
- Process Monitoring and Improvement
- Expectation setting
- Training and mentoring
- Processes and procedures
- Policy Enforcement
- Department organization
- Contract Management
Timeline
Supervisor
Novo Health Services
10.2015 - Current
EVS Team Lead
Emory Johns Creek Hospital
02.2008 - 09.2015
EVS Technician
Northside Hospital Atlanta
03.2000 - 01.2009
GED -
Gulfport Job Corps
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