Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tawana Boyd

MANSFIELD,US

Summary

Diligent Operations Coordinator with solid background in optimizing operational processes. Proven track record of streamlining workflows and enhancing team efficiency. Demonstrated ability to manage logistics and coordinate cross-functional teams to meet organizational goals.

Overview

14
14
years of professional experience

Work History

Logistics Operations Coordinator

Fleet Ultra llc
05.2024 - 05.2025
  • Dispatched, booked and scheduled freight to be picked up and delivered.
  • Negotiating rates and delivery timelines.
  • Strong communication and organizational skills that enhance team collaboration and productivity.
  • Managed truck drivers schedules, routes, and weekly salary payment.
  • Adapt at problem-solving and implementing elective solutions under tight deadlines.
  • Completed paperwork related to shipments including but not limited to invoices, carrier packets, insurance certificates, trip permits, etc.
  • Expert in utilizing logistics software and tools for tracking shipments and inventory management.
  • Skilled in vendor management and fostering strong relationships with suppliers and partners.
  • Demonstrated ability to analyze shipment data to improve operational efficiency and reduce costs.
  • Dynamic Logistics Operations Coordinator with over 10 years of experience in managing supply chain processes.
  • Proficient in coordinating both inbound and outbound logistics to optimize delivery schedules.

CSR Human Resources Coordinator

Newbern Excel
05.2023 - 05.2024
  • Handled all internal and external HR related requests and inquiries.
  • Assisted with recruitment processes, including scouting candidates and verifying references.
  • Acted as point of contact for internal personnel, resolving issues and complaints effectively.
  • Developed and ran various reports to carry out functions of the HR department.
  • Assisted with new over 200 employee orientation and proactively looked for ways to enhance experience.
  • Conducted performance reviews and counseled employees to develop solutions and improvements.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Collaborated with management to develop strategies for enhancing overall customer experience.

Operation Fleet Manager

Fairmount Logistic llc
05.2014 - 08.2023
  • Dedicated operations fleet manager with over 10 years of experience optimizing Fleet performance and reducing operational costs.
  • Proven track record in managing diverse fleet operations, ensuring compliance with industry regulations and safety standards.
  • Expert in leveraging data analytics to improve logistics and streamline fleet routing processes for enhanced productivity.
  • Adept at negotiating contracts with suppliers and service providers to achieve significant cost savings.
  • Strong leadership abilities with a focus on team development and fostering a culture of safety within the workplace.
  • Excellent communication and interpersonal skills, enhancing collaboration with cross-functional teams and stakeholders.
  • Commitment to sustainability initiatives through the integration of eco-friendly practices in fleet management.
  • Skilled in implementing sufficient maintenance programs to enhance vehicle longevity and minimize downtime.

INSURANCE MANAGER

American Income Life Insurance Company
09.2011 - 10.2013
  • Lead, coached and developed employees to achieve sales goals.
  • Decrease value of policy when risk is substandard and specify applicable endorsements or apply rating to ensure safe profitable distribution of risks, using reference materials.
  • Review company records to determine amount of insurance in force on single risk or group of closely related risks.
  • Coordinated complex decision-making, overcoming objections to close new business in the field.
  • Managed on-site and insurance personnel, training staff in procedures, workflows, carrier underwriting guidelines and sales goals.
  • Interview new applicants, conducted orientation in a group of 10 or more.

Education

Nassau Community College - Business Management

Nassau Community College
Garden City
06.2002

Skills

  • Data analysis in Excel
  • Invoice processing and tracking
  • Data-driven decision making
  • Freight load optimization
  • Operational management
  • Strategic decision making
  • Client support
  • Compliance management
  • Contract Negotiation
  • Cost Reduction
  • Critical Thinking
  • Scheduling management
  • Operational management
  • Coordinating project timelines
  • Training coordination
  • Customer invoicing

Accomplishments

  • Supervised team of 8 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.

Timeline

Logistics Operations Coordinator

Fleet Ultra llc
05.2024 - 05.2025

CSR Human Resources Coordinator

Newbern Excel
05.2023 - 05.2024

Operation Fleet Manager

Fairmount Logistic llc
05.2014 - 08.2023

INSURANCE MANAGER

American Income Life Insurance Company
09.2011 - 10.2013

Nassau Community College - Business Management

Nassau Community College

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