Tawana Boyd
Arlington,TX
Summary
Detail-oriented Operations Coordinator with a focus on process enhancement. Proven success in streamlining operations, contributing to higher team performance. Proficient in logistics management and facilitating cross-functional teamwork to drive organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Logistics Operations Coordinator
Fleet Ultra llc
05.2024 - 05.2025
- Dispatched, booked and scheduled freight to be picked up and delivered.
- Negotiating rates and delivery timelines.
- Strong communication and organizational skills that enhance team collaboration and productivity.
- Managed truck drivers schedules, routes, and weekly salary payment.
- Adapt at problem-solving and implementing elective solutions under tight deadlines.
- Completed paperwork related to shipments including but not limited to invoices, carrier packets, insurance certificates, trip permits, etc.
- Expert in utilizing logistics software and tools for tracking shipments and inventory management.
- Skilled in vendor management and fostering strong relationships with suppliers and partners.
- Demonstrated ability to analyze shipment data to improve operational efficiency and reduce costs.
- Dynamic Logistics Operations Coordinator with over 10 years of experience in managing supply chain processes.
- Proficient in coordinating both inbound and outbound logistics to optimize delivery schedules.
CSR Human Resources Coordinator
Newbern Excel
05.2023 - 05.2024
- Handled all internal and external HR related requests and inquiries.
- Assisted with recruitment processes, including scouting candidates and verifying references.
- Acted as point of contact for internal personnel, resolving issues and complaints effectively.
- Developed and ran various reports to carry out functions of the HR department.
- Assisted with new over 200 employee orientation and proactively looked for ways to enhance experience.
- Conducted performance reviews and counseled employees to develop solutions and improvements.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Operation Fleet Manager
Fairmount Logistic llc
05.2014 - 08.2023
- Dedicated operations fleet manager with over 10 years of experience optimizing Fleet performance and reducing operational costs.
- Proven track record in managing diverse fleet operations, ensuring compliance with industry regulations and safety standards.
- Expert in leveraging data analytics to improve logistics and streamline fleet routing processes for enhanced productivity.
- Adept at negotiating contracts with suppliers and service providers to achieve significant cost savings.
- Strong leadership abilities with a focus on team development and fostering a culture of safety within the workplace.
- Excellent communication and interpersonal skills, enhancing collaboration with cross-functional teams and stakeholders.
- Commitment to sustainability initiatives through the integration of eco-friendly practices in fleet management.
- Skilled in implementing sufficient maintenance programs to enhance vehicle longevity and minimize downtime.
INSURANCE MANAGER
American Income Life Insurance Company
09.2011 - 10.2013
- Lead, coached and developed employees to achieve sales goals.
- Decrease value of policy when risk is substandard and specify applicable endorsements or apply rating to ensure safe profitable distribution of risks, using reference materials.
- Review company records to determine amount of insurance in force on single risk or group of closely related risks.
- Coordinated complex decision-making, overcoming objections to close new business in the field.
- Managed on-site and insurance personnel, training staff in procedures, workflows, carrier underwriting guidelines and sales goals.
- Interview new applicants, conducted orientation in a group of 10 or more.
Education
Associate of Science - Business Management
Nassau Community College
Garden CitySkills
Invoice processing and tracking
Accomplishments
- Supervised team of 8 staff members.
Certification
Life Insurance
Timeline
Logistics Operations Coordinator
Fleet Ultra llc
05.2024 - 05.2025
CSR Human Resources Coordinator
Newbern Excel
05.2023 - 05.2024
Operation Fleet Manager
Fairmount Logistic llc
05.2014 - 08.2023
INSURANCE MANAGER
American Income Life Insurance Company
09.2011 - 10.2013
Associate of Science - Business Management
Nassau Community College