Tawana Boyd
Arlington,TX
Summary
Detail-oriented Operations Coordinator with a focus on process enhancement. Proven success in streamlining operations, contributing to higher team performance. Proficient in logistics management and facilitating cross-functional teamwork to drive organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Logistics Operations Coordinator
Fleet Ultra llc
Haslet
05.2024 - 05.2025
- Dispatched, booked and scheduled freight to be picked up and delivered.
- Negotiating rates and delivery timelines.
- Strong communication and organizational skills that enhance team collaboration and productivity.
- Managed truck drivers schedules, routes, and weekly salary payment.
- Adapt at problem-solving and implementing elective solutions under tight deadlines.
- Completed paperwork related to shipments including but not limited to invoices, carrier packets, insurance certificates, trip permits, etc.
- Expert in utilizing logistics software and tools for tracking shipments and inventory management.
- Skilled in vendor management and fostering strong relationships with suppliers and partners.
- Demonstrated ability to analyze shipment data to improve operational efficiency and reduce costs.
- Dynamic Logistics Operations Coordinator with over 10 years of experience in managing supply chain processes.
- Proficient in coordinating both inbound and outbound logistics to optimize delivery schedules.
CSR Human Resources Coordinator
Newbern Excel
Grand Prairie, TX
05.2023 - 05.2024
- Handled all internal and external HR related requests and inquiries.
- Assisted with recruitment processes, including scouting candidates and verifying references.
- Acted as point of contact for internal personnel, resolving issues and complaints effectively.
- Developed and ran various reports to carry out functions of the HR department.
- Assisted with new over 200 employee orientation and proactively looked for ways to enhance experience.
- Conducted performance reviews and counseled employees to develop solutions and improvements.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Operation Fleet Manager
Fairmount Logistic llc
Mableton
05.2014 - 08.2023
- Dedicated operations fleet manager with over 10 years of experience optimizing Fleet performance and reducing operational costs.
- Proven track record in managing diverse fleet operations, ensuring compliance with industry regulations and safety standards.
- Expert in leveraging data analytics to improve logistics and streamline fleet routing processes for enhanced productivity.
- Adept at negotiating contracts with suppliers and service providers to achieve significant cost savings.
- Strong leadership abilities with a focus on team development and fostering a culture of safety within the workplace.
- Excellent communication and interpersonal skills, enhancing collaboration with cross-functional teams and stakeholders.
- Commitment to sustainability initiatives through the integration of eco-friendly practices in fleet management.
- Skilled in implementing sufficient maintenance programs to enhance vehicle longevity and minimize downtime.
INSURANCE MANAGER
American Income Life Insurance Company
College Park
09.2011 - 10.2013
- Lead, coached and developed employees to achieve sales goals.
- Decrease value of policy when risk is substandard and specify applicable endorsements or apply rating to ensure safe profitable distribution of risks, using reference materials.
- Review company records to determine amount of insurance in force on single risk or group of closely related risks.
- Coordinated complex decision-making, overcoming objections to close new business in the field.
- Managed on-site and insurance personnel, training staff in procedures, workflows, carrier underwriting guidelines and sales goals.
- Interview new applicants, conducted orientation in a group of 10 or more.
Education
Associate of Science - Business Management
Nassau Community College
Garden CitySkills
Invoice processing and tracking
Data-driven decision making
Freight load optimization
Operational management
Managed 3PL Accounts
Strategic decision making
Compliance management
Contract Negotiation
Cost Reduction
Critical Thinking
Scheduling management
Operational management
Coordinating project timelines
Training coordination
Customer invoicing
Accomplishments
- Supervised team of 8 staff members.
Certification
Life Insurance
Timeline
Logistics Operations Coordinator
Fleet Ultra llc
05.2024 - 05.2025
CSR Human Resources Coordinator
Newbern Excel
05.2023 - 05.2024
Operation Fleet Manager
Fairmount Logistic llc
05.2014 - 08.2023
INSURANCE MANAGER
American Income Life Insurance Company
09.2011 - 10.2013
Associate of Science - Business Management
Nassau Community College