Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tawana Butler

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 23 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

24
24
years of professional experience

Work History

Customer Operations and Project Management Special

Nikk Giovanni Designs
03.2023 - Current

Provided superior specialized customer facing operations delivery model for all clients and partner vendor. Project managed interior design services by establishing schedules, managing customer budget parameters, and timeline coordination with contractor partners. Customer communication accountability during each phase of project execution across multiple vehicles to include digital text, in person, onsite, email, and phone. Ensured quality standards and schedule adherence.

CSST Rotational Project Coordinator

Verizon Wireless
10.2004 - 08.2023

Mitigated risk by performing timely investigation request. Leveraged Verizon software service solution(s) technology. Strategically made decisions that impact financial results. Supported various Verizon Corporate Strategic Initiatives. Also was a Customer Advocate which required resolving billing and plan service inquiries. High volume customer call satisfaction delivery.

Customer Service Representative

First Data
10.2000 - 10.2004

Primary liaison for new customer accounts. Problem-solved general credit card customer inquiries. Facilitated new credit card activation validation steps. Maintained a high level of account data confidentiality. Partnered with customer to research fraud transactions.

Education

Computer Science

South Carolina State University
Orangeburg, SC

High School Diploma -

Stratford High School
Goose Creek, SC
06.1992

Skills

  • Project Planning
  • Project evaluation
  • Project Management
  • Project tracking
  • Inventory Control
  • Project Scheduling
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Microsoft Office Suite

Timeline

Customer Operations and Project Management Special

Nikk Giovanni Designs
03.2023 - Current

CSST Rotational Project Coordinator

Verizon Wireless
10.2004 - 08.2023

Customer Service Representative

First Data
10.2000 - 10.2004

Computer Science

South Carolina State University

High School Diploma -

Stratford High School
Tawana Butler