Talented professional considered knowledgeable leader and dedicated problem solver. Brings 23 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Provided superior specialized customer facing operations delivery model for all clients and partner vendor. Project managed interior design services by establishing schedules, managing customer budget parameters, and timeline coordination with contractor partners. Customer communication accountability during each phase of project execution across multiple vehicles to include digital text, in person, onsite, email, and phone. Ensured quality standards and schedule adherence.
Mitigated risk by performing timely investigation request. Leveraged Verizon software service solution(s) technology. Strategically made decisions that impact financial results. Supported various Verizon Corporate Strategic Initiatives. Also was a Customer Advocate which required resolving billing and plan service inquiries. High volume customer call satisfaction delivery.
Primary liaison for new customer accounts. Problem-solved general credit card customer inquiries. Facilitated new credit card activation validation steps. Maintained a high level of account data confidentiality. Partnered with customer to research fraud transactions.