Tawana Davis
Long Beach,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
27
27
years of professional experience
Work History
Server
San Pedro Fish Market And Restaurant
12.2019 - Current
- 51Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Managed multiple tables simultaneously, maintaining high efficiency during peak hours.
- Trained new servers on menu offerings, service techniques, and operational procedures.
- Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
- Supported needs of 15 person wait staff who attended to specific needs of countless customers daily for Family Style restaurant with social relevancy and intentionality.
Owner/Operator
31Tacos
03.2011 - 01.2020
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed inventory levels, optimizing supply chain processes to reduce waste and enhance profitability.
- Trained and mentored staff in best practices for food preparation and customer service excellence.
- Increased customer satisfaction by providing high-quality services and timely communication.
Customer Service Representative
Alamo
07.2017 - 08.2019
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Trained new team members on company policies and customer service best practices to enhance team performance.
- Developed and maintained strong relationships with customers, resulting in improved satisfaction ratings.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Responded to customer requests for products, services, and company information.
Server Team Lead
Westin Hotel
02.2004 - 06.2009
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored junior staff on menu knowledge and service standards.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
Supervisor
Roscoe's House of Chicken N' Waffles
10.1998 - 08.2003
- Supervised daily operations, ensuring adherence to quality standards and efficient workflow.
- Trained and mentored staff on customer service best practices and food preparation techniques.
- Implemented inventory management procedures, reducing waste and optimizing supply usage.
- Coordinated scheduling for team members, enhancing productivity during peak service hours.
Education
High School Diploma -
Somerset High School
Bellflower, CA06.1997
Some College (No Degree) - Kindergarten And Preschool Education
Cerriotos College
Norwalk, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
San Pedro Fish Market And Restaurant
12.2019 - Current
Customer Service Representative
Alamo
07.2017 - 08.2019
Owner/Operator
31Tacos
03.2011 - 01.2020
Server Team Lead
Westin Hotel
02.2004 - 06.2009
Supervisor
Roscoe's House of Chicken N' Waffles
10.1998 - 08.2003
High School Diploma -
Somerset High School
Some College (No Degree) - Kindergarten And Preschool Education
Cerriotos College