Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Tawana Draughn

Fort Wayne,IN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Manager Retail

Walmart
10.2021 - Current
  • Hiring, Backroom Process, Receiving and Claims, Teach and Train, Safety, Shrink, Store Health /Asset Protection, Conflict Resolution / Mediator, Scheduling, Investigative processes, Total store oversight, Hr/ Orientation
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.

Assistant Manager

Walmart
11.2020 - 10.2021
  • Customer Service / Experience, Assisting The Store Manager In Making Plans and Executing Tasks That are Given By Market, Hiring, Delegating Tasks, Teaching and Training, Attendance, Process and Procedure, Cash Handling, Safety of Associates and Customers, Store Cleanliness

Cashier/ Support Manager

Wal-Mart
09.2015 - 10.2020
  • Cash Handle, Customer Service, Making Every Customer Experience Great, Make Sure Store Is Nice And Tidy, Assist My Assistant Manager ( Help To Set Up Our Crew , Delegate Tasks , Ensure Safety etc...)
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Crew Member

McDonald's
04.2016 - 06.2017
  • Ensuring Good Customer Service, Cash Handling, Good Food Quality, Great Team Player
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Shift Manager

Burger King
06.2010 - 11.2015
  • Cash Handling, Counting Inventory, Cash Deposits, Ensuring Great Customer Service, Setting Up My Crew, Checking Food Quality, Cleanliness Of The Store
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.

Education

High School Diploma -

John Hope College Prep
05.2011

Skills

  • Employee Orientation
  • Operations Management
  • Product and Service Knowledge
  • Employee Scheduling
  • Employee Performance Evaluations
  • Recruiting and Interviewing
  • Conflict Management

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

People and Business Leadership Essentials

Business Management

Business Leadership

Timeline

Assistant Manager Retail

Walmart
10.2021 - Current

Assistant Manager

Walmart
11.2020 - 10.2021

Crew Member

McDonald's
04.2016 - 06.2017

Cashier/ Support Manager

Wal-Mart
09.2015 - 10.2020

Shift Manager

Burger King
06.2010 - 11.2015

High School Diploma -

John Hope College Prep

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Tawana Draughn