Tawana Hector
Hampton,GA
Summary
Knowledgeable Administration Officer with remarkable skills in organizing, communicating and problem-solving. Well-versed in records maintenance and schedule management with expertise in delegating tasks to optimize office team performance. Punctual and driven with strong proficiency in Micrsoft Word, Powerpoint, Excel, and etc.
Overview
3
3
years of professional experience
Work History
Scholarship Administration
DecalGirl
Atlanta, GA
08.2023 - Current
- Answered phones and routed voicemails to respective employees.
- Monitored and documented program, staff and leadership actions and drafted update reports for senior leaders.
- Handled incoming calls and directed callers to appropriate department or employee.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
Warehouse
Matheson
Atlanta, GA
11.2022 - 01.2023
- Sealed containers or materials using glues, fasteners and tape.
- Provided assistance in the assembly line when needed.
- Cleaned containers, supplies or work areas using cleaning solutions.
- Unpacked, verified and recorded incoming merchandise or material.
Warehouse Worker
Bosch
Atlanta, GA
03.2021 - 11.2022
- Tagged and wrote identifying information on containers, boxes and cargo.
- Checked all outgoing shipments to ensure accuracy of contents.
- Responded promptly to customer inquiries about shipment status updates.
- Picked products using RF scanner to fill orders.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Data Entry
Americold
Atlanta , GA
11.2021 - 12.2021
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Managed projects in alignment with time, budget and quality requirements.
- Achieved timeline and quality targets when organizing large volume of records.
- Organized team building activities for employees across various departments.
- Offered reception coverage to relieve staff during absences or breaks.
- Prepared account manager reports, loaded new legal documents into system, verified bankruptcy, and ABN information and prepared client case affidavits.
- Encouraged and improved cross-department internal communication.
- Checked office stock to determine supply levels and maintain inventory.
I-banking
COCC Connecticut
Atlanta, Georgia
11.2020 - 04.2021
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked shelves with freshly-baked items throughout the day.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Operated commercial mixers, blenders, slicers, grinders, sheeters and other equipment used in baking processes.
- Followed safety protocols when handling sharp objects such as knives or cutters.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
G.W. Carver High
Columbus Ga.05-2009
Skills
- Database Administration
- Administrative Support
- Document Control
- Calendar Management
- Schedule Management
- File Management
- Accounting Understanding
- Payroll and Budgeting
- Reporting Skills
- Schedule Maintenance
Timeline
Scholarship Administration
DecalGirl
08.2023 - Current
Warehouse
Matheson
11.2022 - 01.2023
Data Entry
Americold
11.2021 - 12.2021
Warehouse Worker
Bosch
03.2021 - 11.2022
I-banking
COCC Connecticut
11.2020 - 04.2021
High School Diploma -
G.W. Carver High
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