Tawana Huffman
Fort Myers
Summary
Dynamic leader experienced in staff training and inventory management. Proven ability to develop training programs and implement efficient workflows that drive operational excellence and customer satisfaction.
Overview
21
21
years of professional experience
2001
2001
years of post-secondary education
Work History
Lead Person
Chick-fil-A
Fort Myers
08.2024 - 11.2025
- Supervised team members to ensure smooth daily operations and customer satisfaction.
- Trained staff on food safety practices and restaurant protocols for compliance.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Implemented efficient workflows to enhance service speed during peak hours.
- Monitored employee performance and provided constructive feedback for improvement.
- Resolved customer concerns promptly to maintain a positive dining experience.
- Assisted in scheduling staff shifts to optimize labor resources effectively.
- Maintained a safe work environment by enforcing safety regulations and procedures.
- Evaluated job applications to determine which applicants met established criteria.
- Managed daily operations, ensuring that all activities were completed on time and within budget.
- Monitored employee performance, providing feedback and coaching as needed.
- Provided technical assistance to staff members when needed.
- Assisted with the development of training programs for new employees.
- Coordinated with other departments to ensure successful completion of projects.
- Resolved conflicts between staff members in a timely manner.
- Provided leadership and guidance to subordinates regarding their roles and responsibilities.
- Analyzed data from surveys or customer feedback to make recommendations for improvement.
- Recognized areas where employees could improve their skills or abilities.
- Assisted in the development of team goals and objectives.
- Developed strategies for improving processes, increasing efficiency, and reducing costs.
- Attended conferences or seminars related to industry trends or developments.
- Supervised the maintenance of equipment used in the production process.
- Created detailed reports on project status updates or changes in workflow processes.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Cook /Prep Cook
Panda Express
Fort Myers
01.2022 - 08.2025
- Prepared fresh ingredients for daily menu items in a fast-paced kitchen.
- Cooked and assembled dishes according to company recipes and standards.
- Maintained cleanliness and organization of kitchen workstations throughout shifts.
- Assisted in training new cooks on proper cooking techniques and kitchen protocols.
- Operated kitchen equipment, including grills, fryers, and steamers, efficiently and safely.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Followed established procedures and requirements for safe food handling, storage and service.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Resolved customer complaints regarding food quality or services provided.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Set up and performed initial prep work for soups, sauces, and salads.
Receiving Clerk
Home Depot
Fort Myers
04.2005 - 06.2023
- Received and inspected incoming shipments for accuracy and quality.
- Organized merchandise in the receiving area for easy access.
- Utilized inventory management systems to track stock levels.
- Maintained accurate records of incoming deliveries according to established procedures.
- Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
- Checked accuracy of cargo manifests against purchase orders, identifying errors promptly.
- Prepared outbound shipments ensuring accurate labeling, packaging, weight calculations, shipping charges .
- Identified and reported inventory discrepancies to supervisor with recommendations for correction.
- Investigated missing packages and shipments quickly by contacting carriers directly if needed.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Identified non-conforming material received from vendors and communicated with suppliers regarding discrepancies.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Organized warehouse storage areas by item type and category for easy access and retrieval of products.
- Ensured timely processing of receipts into ERP system.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Education
Cypress Lake High School
Ft Myers , FlSkills
- Team supervision
- Staff training
- Inventory management
- Workflow optimization
- Performance monitoring
- Employee motivation
- Time management
- Influencing others
- Mentoring
- Onboarding and orientation
- Problem-solving
- Program development
- Employee training
- Safety
- Overtime management
- Attention to detail
- Leadership
- Task delegation
- Verbal and written communication
- Overseeing daily activities
Languages
English
Professional
Timeline
Lead Person
Chick-fil-A
08.2024 - 11.2025
Cook /Prep Cook
Panda Express
01.2022 - 08.2025
Receiving Clerk
Home Depot
04.2005 - 06.2023
Cypress Lake High School