TAWANA REED
Carrollton,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. With proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Real Estate Agent
JP Piccinini Real Estate Services
10.2018 - Current
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
OPERATIONS ASSISTANT
WALMART GLOBAL ECOMMERCE
07.2015 - 05.2017
- Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans
- Ensures analyses are communicated to cross-functional business partners and external partners all over the country
- Leads process improvement and cross-functional projects for Walmart.com Operations to completion
- Performs analyses to identify operational issues or areas for improvement
- Provides and supports the implementation of business solutions
- Researches and resolves issues for Walmart.com Operations.
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
Total Loss Specialist Auto
ALL STATE INSURANCE
07.2014 - 07.2015
- Responsible for initiating calls to delinquent customers that are 45-120 days past due to negotiate payment arrangements
- Researches and analyzes accounts prior to repossessions; examines historical data; evaluate past collection efforts
- First contact for customers to report total loss, by obtaining all necessary information to complete proper evaluation of claim
- Communicated to insured individuals on policy coverages and claim procedures
- Investigate, evaluate, and negotiation
- Valuation report, MSRP/NADA, Declaration.
- Improved customer satisfaction by efficiently managing total loss claims and providing timely resolution.
MORTGAGE PROCESSOR/ADVISOR
CAPITAL ONE BANK
11.2008 - 03.2012
- Daily entries of mortgage closing sheets
- Reconciliation of purchase advices, mortgage general ledger accounts
- Master files changes
- Posting of mortgage payments and investor reports
- Maintaining escrow accounts
- Take thorough loan application
- Knowledge of real estate laws, regulations, policies and compliance.
Education
BBA - Human Resources Management
University of North Texas At Dallas
Dallas, TX05.2024
PARALEGAL CERTIFICATION -
CENTER FOR ADVANCED LEGAL STUDIES
05.2018
ASSOCIATES IN BUSINESS -
TARRANT COUNTY COMMUNITY COLLEGE
10.2017
HIGH SCHOOL DIPLOMA -
JUAN SEGUIN HIGH SCHOOL
05.2007
REAL ESTATE SALE LICENSE -
CHAMPIONS OF REAL ESTATE SCHOOL
05.2007
Skills
- Ability to manage multiple projects, work closely with others as well as independently to produce accurate, detailed work in a dynamic, fast-paced environment
- Detail-oriented with a clear ability to work independently under management/time pressure
- Strong analytical and data gathering skills and capabilities
- Basic understanding of commercial real estate underwriting, documentation, terms, structures, property types, and markets preferred
- Communication Management
- Communication Management
References
REFERENCES AVAILABLE UPON REQUEST
Certification
Life and Health
General Lines Adjuster
Notary
Timeline
Real Estate Agent
JP Piccinini Real Estate Services
10.2018 - Current
OPERATIONS ASSISTANT
WALMART GLOBAL ECOMMERCE
07.2015 - 05.2017
Total Loss Specialist Auto
ALL STATE INSURANCE
07.2014 - 07.2015
MORTGAGE PROCESSOR/ADVISOR
CAPITAL ONE BANK
11.2008 - 03.2012
BBA - Human Resources Management
University of North Texas At Dallas
PARALEGAL CERTIFICATION -
CENTER FOR ADVANCED LEGAL STUDIES
ASSOCIATES IN BUSINESS -
TARRANT COUNTY COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
JUAN SEGUIN HIGH SCHOOL
REAL ESTATE SALE LICENSE -
CHAMPIONS OF REAL ESTATE SCHOOL
Similar Profiles
Arina WillisArina Willis
Licensed Realtor Associate at JP PICCININI REAL ESTATE SERVICES, LLCLicensed Realtor Associate at JP PICCININI REAL ESTATE SERVICES, LLC
Susan AuchSusan Auch
Realtor, Founder and Managing Broker at Royal LePage Prime Real Estate / Podium Real Estate ServicesRealtor, Founder and Managing Broker at Royal LePage Prime Real Estate / Podium Real Estate Services
Bianca MaciasBianca Macias
Leasing Agent at Capstone Real Estate ServicesLeasing Agent at Capstone Real Estate Services
Leslie RamirezLeslie Ramirez
Sales Representative at AT&TSales Representative at AT&T
Cameron CulpCameron Culp
Datacenter Technician at CoreWeaveDatacenter Technician at CoreWeave