Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tawana L. Hawkins

Dothan,AL

Summary

Polite and professional Customer Service Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

15
15
years of professional experience

Work History

Courier/Customer Service Agent

FedEx
Dothan, AL
11.2015 - 07.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Interfaced with airlines, shipping, trucking and related carriers to understand requirements and track shipments.
  • Delivered hundreds of packages daily in a punctual and timely manner.
  • Traveled three hundred miles daily performing route delivery and daily scheduled pickups.

Receiving Clerk

Personnel Resources
05.2013 - 05.2015
  • Processed invoices for incoming vendors, assisted drivers with purchase orders and th receiving process. Performed inventory counts and adjustments. Perform general clerical duties. Manage multi-line phone system. Printed and assigned purchase orders and labels.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Regularly reviewed invoices and double-checked orders.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Merchandiser

Acosta Merchandising LLC
Dothan, AL
05.2010 - 05.2012
  • Trained new hires.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Established strong vendor relationships to maintain and support business.
  • Planned and coordinated product availability for advertising and promotion purposes.

Assistant Manager

Dollar General
Clearwater, FL
12.2008 - 04.2010
  • Daily supervised 6 to 8 employees
  • Processed invoices, audits, operated cash register
  • Merchandised and displayed advertisements weekly
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Clerical Associate

Pinellas County Elections Office
Clearwater, FL
05.2008 - 11.2008
  • Assisted staff in reception area, answered multi-line telephone system
  • Directed visitors to appropriate areas throughout building
  • Process client files and schedule appointments
  • Performed faxing, photocopying and filing duties
  • Executed record filing system to improve document organization and management.
  • Maintained data base for registered voters. Assisted voters with ballot processing.

Administrative Assistant

University of South Florida
Tampa, FL
10.2005 - 03.2008
  • Processed invoices, purchase orders, and payments to vendors.
  • Prepared W-9 forms and check requests.
  • Sorted mail, faxed, and photocopied documents for service coordinators.
  • Distributed incoming mail and processed outgoing mail
  • Executed record filing system to improve document organization and management.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Associate of Science - Business

Enterprise State Community College
Enterprise, AL
08.2016

Trained Accounting Specialist - Accounting

Erwin Techinal College
Tampa, FL
07.2006

High School Diploma -

Eufaula High School
Eufaula, AL
05.1995

Skills

  • Accounting Functions-General Entries
  • Accounts Receivables and Accounts Payable
  • Microsoft Word, and Excel
  • Payroll, Bank Reconciliation, and Data Entry
  • Typing 35WPM
  • 10 key (14000 ksph)
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Special Assignments
  • Inbound and Outbound Calling
  • Merchandise Orders and Exchanges
  • Administrative and Office Support

Timeline

Courier/Customer Service Agent

FedEx
11.2015 - 07.2022

Receiving Clerk

Personnel Resources
05.2013 - 05.2015

Merchandiser

Acosta Merchandising LLC
05.2010 - 05.2012

Assistant Manager

Dollar General
12.2008 - 04.2010

Clerical Associate

Pinellas County Elections Office
05.2008 - 11.2008

Administrative Assistant

University of South Florida
10.2005 - 03.2008

Associate of Science - Business

Enterprise State Community College

Trained Accounting Specialist - Accounting

Erwin Techinal College

High School Diploma -

Eufaula High School
Tawana L. Hawkins