Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tawanda Burkett

Gainesville

Summary

Dynamic and dedicated professional with a strong work ethic, honed at FCI, where I delivered exceptional customer service and managed high-pressure situations effectively. Skilled in multitasking and organization, I consistently received positive feedback for my efficient service and attention to cleanliness, ensuring a memorable dining experience for guests.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Serving Staff Member

FCI
01.2016 - 02.2024
  • Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable dining experience for guests even during peak hours.
  • Greeted arriving guests warmly at the door while managing waitlists effectively during peak hours.
  • Received consistent positive feedback from guests for exceptional service, contributing to repeat business.
  • Handled guest complaints professionally and promptly, ensuring a satisfactory resolution for all parties involved.

Housekeeper

T & E Cleaning
08.2010 - 03.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Education

Ocala Vanguard Highschool
Ocala, FL
06-1993

Skills

  • Cleanliness
  • Food preparation
  • Order taking
  • Organization
  • Food presentation
  • Memory retention
  • POS system operation
  • Table setting
  • Reservation management
  • Food allergy awareness
  • Efficient service
  • Strong work ethic
  • Customer service
  • Multitasking and organization

Certification

Forklift Certification

CPR Certified

Accounting Certification

Business Management Certification

Safe Serv Certification

Timeline

Serving Staff Member

FCI
01.2016 - 02.2024

Housekeeper

T & E Cleaning
08.2010 - 03.2016

Ocala Vanguard Highschool

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Tawanda Burkett