Tawanda Cavicchio
Cape May Court House,NJ
Summary
Dedicated administrative assistant with expertise in customer relations and proven ability to thrive in fast-paced environments. Detail-oriented with strong multitasking skills and sound judgment, ensuring timely and accurate completion of clerical tasks. Self-motivated and effective in both independent and team settings, consistently delivering high-quality support.
Overview
26
26
years of professional experience
Work History
Security Officer
Mulligan Security
New York, NY
04.2019 - 01.2023
- Assisted in the development and implementation of security policies and procedures.
- Enforced access control measures in accordance with established procedures.
- Monitored surveillance cameras and responded to suspicious activity.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Checked for safety hazards and took corrective action when necessary.
Switchboard Operator/Meeting Coordinator
C&W Services- Marsh McLennan Companies
New York, NY
08.2016 - 04.2019
- Responded efficiently to email inquiries regarding company policies and services provided.
- Addressed customer concerns professionally in order to provide satisfactory solutions.
- Ensured that all communication systems were functioning properly at all times.
- Performed general administrative duties such as filing documents, photocopying materials.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Utilized multiple computer applications such as Microsoft Office Suite to maintain records of all incoming and outgoing calls.
- Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
- Operated telephone switchboard and routed calls to correct destination.
Switchboard Operator (per Diem)
Jacobi Medical Center | North Central Bronx Hospital
Bronx, NY
10.2014 - 01.2017
- Dispatched 911/trauma calls to the Rapid Response Team via PA system
- Handled incoming calls, took messages, and maintained call logs
- Operated communication systems (switchboard, intercom)
- Verified caller identification before transferring calls or releasing confidential information.
- Responded efficiently to email inquiries regarding company policies and services provided.
- Participated in emergency preparation meetings to understand crisis management procedures.
M.S.A.B.C. Recruiter (Seasonal)
American Cancer Society
New York, NY
05.2014 - 10.2016
- Made outbound calls to new and existing constituents, current team leaders to coordinate the annual MSABC breast cancer walk.
- Established and maintained relationships with team leaders which included local government agencies and local businesses.
- Served as coach and main point of contact for 150 teams to ensure they were supplied with all the fundraising materials, information,and innovative ideas for the annual breast cancer event
- Participated in fundraising events across NYC including, “Times Square Goes Pink,” Univision, and Good Morning America, and other park and hotel events.
Transcriptionist
Kurkowski Market Research
Cape May, NJ
05.2002 - 09.2004
- Transcribed interview sessions and focus group sessions
- Faxed and filed documents
- Maintained relationships with research partners
- Monitored Industry trends, publications, and news sources
- Proofread/edited all reports before submission
Administrative Assistant
Cavicchio & Associates
South Seaville, NJ
01.1997 - 01.2003
- Coordinated schedules, interviews, reservations and travel arrangements.
- Coordinated meetings and luncheons
- Assisted with the preparation of presentations
- Prepared business proposals
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed office supplies inventory and placed orders when necessary.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Education
Some College (No Degree) - Criminal Justice
Middle Township High School | Cape May County Technical High School
Cape May Court House, NJSkills
- Multi-tasking
- Organizational
- Interpersonal
- Problem-Solving
- Written & Verbal Communication
- Computer Skills
- Time Management
- Office Equipment Operation
- Recruitment
- Conflict resolution
- Incident reporting
- Surveillance monitoring
- Emergency response
- Customer service
- Team collaboration
- Identification verification
Timeline
Security Officer
Mulligan Security
04.2019 - 01.2023
Switchboard Operator/Meeting Coordinator
C&W Services- Marsh McLennan Companies
08.2016 - 04.2019
Switchboard Operator (per Diem)
Jacobi Medical Center | North Central Bronx Hospital
10.2014 - 01.2017
M.S.A.B.C. Recruiter (Seasonal)
American Cancer Society
05.2014 - 10.2016
Transcriptionist
Kurkowski Market Research
05.2002 - 09.2004
Administrative Assistant
Cavicchio & Associates
01.1997 - 01.2003
Some College (No Degree) - Criminal Justice
Middle Township High School | Cape May County Technical High School
Similar Profiles
ERIC KLAUCKERIC KLAUCK
Coordinator Fire Safety and Alarm Systems at Mulligan SecurityCoordinator Fire Safety and Alarm Systems at Mulligan Security
Kevin BatesKevin Bates
Security Supervisor at Mulligan SecuritySecurity Supervisor at Mulligan Security
Cliff BarnesCliff Barnes
Fire Guard at Mulligan SecurityFire Guard at Mulligan Security
HRISTINA GEORGIEVAHRISTINA GEORGIEVA
Emergency Medical Technician at AtlanticareEmergency Medical Technician at Atlanticare
Consuela MckinleyConsuela Mckinley
CHHA Scheduler at Journey HospiceCHHA Scheduler at Journey Hospice