Tawanda Cavicchio
Cape May Court House,NJ
Summary
Well-rounded Administrative Professional bringing twenty years of administrative support experience in office environments. Strong work history in HR, case management, document management, business correspondence, problem-solving in fast-paced settings. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for local and international clients.
Overview
17
17
years of professional experience
Work History
Home Health Caregiver
Public Partnerships LLC
01.2022 - Current
- Assist clients with all daily living activities and tasks including exercise, walking, bathing, dressing, preparing and administering medications, meal preparation, cooking, laundry, and house cleaning.
- All errands including grocery shopping, doctor’s appointments.
Security Officer
Mulligan Security & Allied Universal
03.2019 - 11.2022
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Wrote reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Answered alarms and investigated disturbances.
- Circulated among visitors, patrons, or employees to preserve order and protect property.
- Patrolled premises to prevent and detect signs of intrusion and ensured security of doors, windows, and gates.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Answered telephone calls to take messages, answered questions, and provided information during non-business hours or when the switchboard was closed.
- Warned persons of rule infractions or violations, and apprehend or evict violators from premises.
- Inspected and adjusted security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
- Maintained Logbook entries daily.
Meeting Coordinator
C&W Services / Marsh McLennan Companies
08.2008 - 05.2019
- Answered all incoming service calls and emails in a timely and professional manner.
- Responded to all building maintenance, conference room, floor and pantry issues reported, and dispatched appropriate resources in a timely manner.
- Entered work orders into various ticketing systems as appropriate.
- Worked closely with internal clients to ensure timely and appropriate action is taken for requests.
- Responsible for updating vendor logs and follow-up on open tickets.
- Generated internal ticketing system reports daily to review work orders in various ticketing systems.
- Utilized internal applications and follow up with callers regarding requested information.
- Created conference room signage for next day scheduled meetings.
- Operated switchboard, answering 200-300 incoming calls per day.
- Entered guest names into the building's visitor application (Passage Point).
- Coordinated scheduling for conference rooms in the reservation system, including audio visual equipment, catering (via email), room layout, signage, etc.
- Enter associated work orders into internal ticketing systems.
- Cross-trained to cover main and executive reception areas.
- Coordinated room setups for next day meetings.
MSABC Recruiter
American Cancer Society
05.2012 - 10.2018
- Made outbound calls to new and existing constituents, current team leaders to coordinate the annual MSABC breast cancer walk.
- Established and maintained relationships with team leaders which included local government agencies and local businesses.
- Served as coach and main point of contact for 150 teams to ensure they were supplied with all the fundraising materials, information, and innovative ideas for the annual breast cancer event.
- Participated in fundraising events across NYC including, “Times Square Goes Pink,” Univision, and Good Morning America, and other park and hotel events.
Switchboard Operator (per diem)
Jacobi Medical Center | North Central Bronx Hospital
09.2014 - 11.2017
- Dispatched 911/trauma calls to the Rapid Response Team via PA system.
- Handled incoming calls, took messages, and maintained call logs.
- Operated communication systems (switchboard, intercom).
- Performed general administrative tasks.
Education
University of Phoenix
Tempe, AZHigh school diploma or GED -
Cape May County Tech High School
Cape May Court House, NJ06.1997
Skills
- Data entry
- Customer service
- Computer skills
- Office administration
- Administrative support
- Filing
- Documentation and recordkeeping
- Scheduling and calendar management
- Multi-line phone systems
Timeline
Home Health Caregiver
Public Partnerships LLC
01.2022 - Current
Security Officer
Mulligan Security & Allied Universal
03.2019 - 11.2022
Switchboard Operator (per diem)
Jacobi Medical Center | North Central Bronx Hospital
09.2014 - 11.2017
MSABC Recruiter
American Cancer Society
05.2012 - 10.2018
Meeting Coordinator
C&W Services / Marsh McLennan Companies
08.2008 - 05.2019
University of Phoenix
High school diploma or GED -
Cape May County Tech High School