Summary
Overview
Work History
Education
Skills
Core Professional Strengths
Timeline
Generic

Tawanda Clark

New Rochelle

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

19
19
years of professional experience

Work History

OFFICE SUPERVISOR

Summit Health
10.2022 - Current
  • Foster and develop positive client relations by engaging with patients and visitors through regular rounding in waiting areas
  • Respond to customer queries or complaints by either resolving the issues or suggesting suitable alternatives
  • Manage front-end operations to ensure a welcoming and efficient transaction at check in at a multi-specialty medical building
  • Conduct monthly individual meeting with staff to review progress, discuss learning opportunities, and any changes in policy and procedures
  • Participate in hiring process for department, train new employees, coach and counsel staff per organization’s policy and complete performance evaluations
  • Supervise, schedule and assign duties to staff ensuring appropriate coverage and managing payroll
  • Provide training and support to 9 administrative staff to improve proper registration and insurance verification resulting in increased revenue
  • Implement, monitor and take corrective measures to ensure compliance with OSHA, UCA (Urgent care accreditation) and other regulatory agencies
  • Manage procurement of office inventory, and administrative supplies
  • Coordinate monthly staff meetings to discuss learning opportunities, new policies and staff appreciation
  • Provide customer service by resolving patient complaints and diffusing difficult situations in a prompt and professional manner.
  • Enhanced staff productivity with consistent performance evaluations and regular feedback.

PATIENT EXPERIENCE TEAM LEAD

WESTMED MEDICAL GROUP
11.2016 - 10.2022
  • Warmly meets and greets patients
  • Serves as an escalation point of contact for patient issues and acts as liaison between patient and physician when necessary
  • Executes and oversees all Front Desk policies and procedures
  • Escalates unresolved issues to manager
  • Collects copay and fee for service, batches and reconcile money
  • Verifies patient eligibility
  • Implemented the transition to electronic medical record system to new medical record system as a super user
  • Assist in creating Front Desk schedule for team
  • Orients new team members during their onboarding process and responsible for Centricity Business and EMR training.

BENEFIT COORDINATOR

ORTHONET
10.2013 - 10.2016
  • Handle multi-line phone system for Customer Service
  • Responsible for review of insurance claims and Peer to Peer Review
  • Obtained and managed insurance authorizations for both in and out of network benefits
  • Proven ability to meet daily goal criteria
  • Strong interpersonal and communication skills, oral and written
  • Identify and escalate issues to supervisors
  • Educate providers on client’s processes for treatment review.

ADMINISTRATIVE ASSISTANT

NEW YORK CORNEA
04.2005 - 09.2013
  • Communicate with patients regarding insurance coverage and eligibility status
  • Demonstrate to our patients with clarity, scheduled hospital procedures, follow up appointments, preoperative and post-operative care
  • Collect copays and fees for services rendered
  • Received and processed bank transactions
  • Trained front desk staff to ensure we were in compliance with HIPAA and OSHA guidelines
  • Escorted patients to the exam rooms, answered general questions and prepared patients for the physicians by explaining the process and documenting medical history
  • Conduct visual field test, as well as other medical test or photos needed by the doctor.

Education

Atlanta Metropolitan State College
Atlanta, GA

New Rochelle High School
New Rochelle, NY

Skills

  • Employee Management
  • Policy and Procedure Modification
  • Workflow Planning
  • Expense Reporting
  • Training and Coaching
  • Organizational Leadership
  • Payroll and Budgeting
  • Staff Supervision
  • Problem Solving
  • Conflict Resolution
  • Policy Implementation
  • Performance Evaluation

Core Professional Strengths

  • Ability to multitask and prioritize to maintain steady workflow
  • Proven ability to provide strong leadership skills
  • Proficient in MS Word, Excel, Office, Data Entry, Harvest, Centricity Business, Business EMR, Athena, Solv
  • CPR, HIPPAA and OSHA regulations, Staff training and development, Conflict resolution, Employee Motivation Management, Regulatory Compliance, Work Flow Optimization and Staff Training & Development

Timeline

OFFICE SUPERVISOR

Summit Health
10.2022 - Current

PATIENT EXPERIENCE TEAM LEAD

WESTMED MEDICAL GROUP
11.2016 - 10.2022

BENEFIT COORDINATOR

ORTHONET
10.2013 - 10.2016

ADMINISTRATIVE ASSISTANT

NEW YORK CORNEA
04.2005 - 09.2013

Atlanta Metropolitan State College

New Rochelle High School

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Tawanda Clark