Tawanda Cooper
Jersey City,NJ
Summary
Dynamic and well-spoken Library Assistant offering excellent skills in customer assistance helping patrons use library technological services and resources. Knowledge of library operations and services.
Overview
19
19
years of professional experience
Work History
Librarian Assistant
Jersey City Free Public Library
Jersey City, NJ
02.2013 - Current
- Assist with the daily tasks of the library such as issuing new cards and checking out library materials using the SIRSI system
- Upheld strict standards of confidentiality when handling patron information in accordance with data privacy regulations.
- Sorting and shelving books according to their categorization
- Collaborated with fellow staff members to develop engaging library programming and events for diverse audiences.
- Maintain and update patron accounts
- Assisted patrons with printing and copying according to personalized requirements.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Promoted digital literacy among library users through one-on-one technology assistance sessions.
- Maintained secure environment by monitoring visitors at front desk.
- Processed library card applications to provide access to library services.
- Assisted patrons with research strategies, resulting in more effective use of library resources.
- Placed books on proper shelves when returned to circulation.
- Collected fees, fines and donations for balanced library finances.
- Managed library materials for accurate record-keeping.
- Answered patron questions in-person or by phone regarding library services and resources.
- Contributed to a welcoming library environment by promptly addressing patron inquiries and concerns.
- Enhanced library user experience by providing efficient assistance in locating and accessing materials.
Sr. Front Desk Administrator
The Chubb Institute
01.2006 - 04.2010
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Administer entrance exams to prospective students
- Provided administrative support to various departments, contributing to overall company efficiency.
- Gave tours of the facility to prospective students
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Ran weekly reports of new students to facility.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
Education
Associate of Applied Science -
Hudson County Community College
Jersey City, NJ05.2005
High School Diploma -
Marist High School
Bayonne, NJ06.1995
Skills
- Communication
- Administrative Support
- Computer knowledge
- Knowledge of library systems
- Teamwork
- Time management
- Multitasking Abilities
- Problem solving
- Customer service
- Circulation desk
- Electronic Resources
- Organizational Skills
Additional Information
NJ State Certified Notary Public
Timeline
Librarian Assistant
Jersey City Free Public Library
02.2013 - Current
Sr. Front Desk Administrator
The Chubb Institute
01.2006 - 04.2010
Associate of Applied Science -
Hudson County Community College
High School Diploma -
Marist High School
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