Tawanda Eugene
Avondale,LA
Summary
Dependable insurance industry workers are equipped with fast-paced work and changing daily needs. Serves customers effectively with attention to detail and a hardworking approach. Seeks opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Claim Adjuster
Victory Public Adjusting Firm, LLC
07.2025 - Current
- Handled claims for clients from the beginning of filing their claims until settlement. I worked closely with other insurance companies, law firms, and appraisers to resolve the conflict of the claim process.
Claim Adjuster
Victory Public Adjusting Firm, LLC
03.2021 - 08.2023
- Handled claims for clients from the beginning of filing their claims until settlement. I worked closely with other insurance companies, law firms, and appraisers to resolve the conflict of the claim process.
- Analyzed insurance claims to determine validity and coverage based on policy details.
- Collaborated with clients to gather necessary documentation for claim processing.
- Evaluated property damage assessments to ensure accurate claim settlements.
- Negotiated with insurance companies to facilitate fair resolutions for clients.
- Developed streamlined processes for claims intake, improving workflow efficiency.
- Trained staff on regulatory compliance and industry standards to maintain accuracy in claims handling.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
Claims Adjuster
State Farm Insurance Company
09.2014 - 12.2019
- Worked as a Claims Specialist for Fire Company. This position includes responsibilities of working under close supervision, learning while applying knowledge of state, federal laws, statutes, insurance, and regulations in claim handling procedures; as well as reconciling estimates, issues claim settlement payments, issue replacement cost benefits payments with the assistance of the policyholder scope or secures inventory of damaged personal property payments.
- The ability was available to consult with management, agents, contractors, and public adjusters while reconciling estimates. Assessed the damage to customers' properties and created damage estimates.
- Reviewed claims previously investigated by insurance adjusters to add a new level of review and make the final determination about payment authorizations. Negotiated settlements for each claim and assisted with litigation when settlements could not be reached. Assisted my peers with teaching the process for Texas Prompt Payment of Claims, Bridge Training for new hires, and assisting others with step-by-step guidelines for their positions.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Collaborated with policyholders to gather necessary documentation for claim processing.
- Negotiated settlements with third-party vendors and service providers to ensure fair outcomes.
- Mentored junior adjusters on best practices in claims assessment and resolution techniques.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Claims Processor
State Farm Insurance Company
08.2008 - 09.2014
- Managed daily tasks consistently and sought out opportunities to go beyond requirements to support business targets.
- Satisfied customers every day with fast, friendly, and knowledgeable support for claim needs.
- Taught new employees’ important procedures such as claim procedures and claim handling needs.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Consulted with customers to understand desires and suggest best products to meet needs.
- Managed communications between team members, customers, and vendors to keep operations efficient and successful.
- Helped resolve problems such as claims decision and payment by carefully collecting information and developing knowledgeable solutions.
- Processed and adjudicated claims efficiently to ensure timely resolution for policyholders.
- Mentored junior processors on best practices in claims management and customer service techniques.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
- Followed up with customers on unresolved issues.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Participated in various professional development opportunities to stay current on industry regulations, best practices, and emerging technologies relevant to claim processing activities.
- Improved accuracy in claims evaluation, applying detailed knowledge of policy terms and conditions.
- Enhanced team morale and engagement, recognizing and celebrating achievements of team members.
- Supported team members in achieving their personal and professional goals, fostering collaborative and supportive work environment.
- Posted payments to accounts and maintained records.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Reviewed documentation for accuracy, ensuring compliance with regulatory standards and company policies.
- Collaborated with internal departments to gather information and facilitate claims investigations.
- Developed training materials for new hires to streamline onboarding and enhance operational efficiency.
- Managed workload and priorities to meet claims processing meet deadlines.
- Enhanced accuracy of claims assessments, conducting thorough investigations and leveraging expert evaluations.
- Streamlined communication with policyholders to ensure swift claims resolution, promoting customer satisfaction.
- Achieved high levels of customer satisfaction, handling each claim with professionalism and care.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Led cross-functional meetings to address claims trends, fostering communication between teams for better outcomes.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
- Enhanced claim processing efficiency by implementing new software and streamlining procedures.
- Prepared clear and concise reports for management review, showcasing insights into trends within the industry or department performance metrics.
- Streamlined communication channels between departments for more efficient handling of claim-related inquiries from both customers and colleagues alike.
Administrative Assistant
State Farm Insurance Company
03.2003 - 08.2008
- Organized conferences and special events, including setting up the catering and preparing all supporting materials.
- Documented payments and expenses to keep financial records current.
- Troubleshot problems with office equipment, software to help staff stay productive, and on-task.
- Streamlined document management processes, ensuring accurate filing and retrieval of client records.
- Assisted in preparing reports and presentations, contributing to effective communication within the team.
- Coordinated training sessions for new staff, fostering a collaborative learning environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Prioritized, managed multiple tasks, and competing priorities in servicing requests from senior managers.
- Greeted visitors and escorted them to their destinations.
- Proofread business documents to check spelling, grammar, and compliance with office policies. Updated office calendar with new meetings, events, and appointments to avoid overbooking.
- Supported the Vice President of Agency by handling day-to-day needs, special projects with good multitasking, and research skills.
- Gained expert knowledge of insurance operations, market conditions, and trends.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
Bachelor of Science - Psychology
University of Phoenix
Phoenix, AZ03-2014
Master of Science - Psychology
University of Phoenix
Tempe, AZ 03.2023 - 10.2025
Skills
- Attention to detail
- Authorize payments
- Determine Coverage
- Multitasking
- Investigation
- Examine Reports
- Problem-Solving
- Verbal Communication Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
Certification
- Property and Casualty Claim Adjuster License, LA 2014 – Present
- Life Office Management Association – Associate, Customer Service, September 2018.
- Life Office Management Association – Associate, Life Management Institute, August 2018.
Timeline
Claim Adjuster
Victory Public Adjusting Firm, LLC
07.2025 - Current
Master of Science - Psychology
University of Phoenix
03.2023 - 10.2025
Claim Adjuster
Victory Public Adjusting Firm, LLC
03.2021 - 08.2023
Claims Adjuster
State Farm Insurance Company
09.2014 - 12.2019
Claims Processor
State Farm Insurance Company
08.2008 - 09.2014
Administrative Assistant
State Farm Insurance Company
03.2003 - 08.2008
Bachelor of Science - Psychology
University of Phoenix