Summary
Work History
Education
Skills
Systems
Timeline
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Tawanda Gororo

Webster,TX

Summary

A dependable young man with eight years experience in the Food and Beverage industry. Eight years of experience has molded me to be successful in providing fast, high-quality customer service to guests in any restaurant setting. Working in South Africa and Qatar I gained more knowledge in wine & food pairing, teamwork, POS systems, mixology and food service .Experience at America's Premier Wilderness Resort with Big Cedar has made me a world class barman and server. I am always willing to learn and expand my knowledge in the industry.

Work History

SERVER

DEVILS POOL RESTAURANT
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Always getting feedback from guest about their experience.

Bartender/Server

Harry's Cocktail Lounge & Bar
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks and food by, efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Taking food orders and serving them to guests accordingly.
  • In charge of opening and closing checks.

Bartender/Waiter

Red lion Pub and Restaurant Doha Qatar


  • Responsible for opening the bar and doing set up accordingly
  • Taking food & beverage orders and serving
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Strong relationships with repeat guests and memorizing drink orders to promote loyalty.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Waiter

MATRIC PUB AND RESTARANT DOHA QATAR


  • Independent handling of my station.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.

Waiter

Hilton Hotel Doha Qatar
  • Create a comfortable, elegant ambiance by always preparing table settings and maintaining service stations in line with all company standards
  • Deliver food and beverages as per request, promptly, in the correct service order
  • Minimizes breakages, loss, and theft of service items by always handling equipment and supplies appropriately
  • Explaining drinks and food menu to guest.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.

Waiter

Tashas Restaurant South Africa
  • Greet and escort guests to their tables
  • Present menu cards and provide detailed information about the day's specials
  • Deliver checks and collect payments
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.

Waiter

Bricklane Eatery South Africa
  • Provides excellent quality food and beverage service to all guests
  • Assist guests with menu explanation, wine and food suggestion
  • Ensure that every table has all set up eg flowers, salt, and pepper that sanitary rules are followed throughout the service in the restaurant
  • Promptly reports all issues related to food and beverages served to the guest
  • learning new menu items and incorporating them into knowledgeable recommendations for guests.

Education

CERTIFICATES -

DAMELIN

Skills

  • Supply Restocking
  • Table Setting
  • Daily specials memorization
  • Safe Food Handling
  • Beverage Preparation
  • Guest Engagement
  • Food Delivery
  • Point of sale operation
  • Wine Pairings
  • Cash Handling
  • Food safety understanding
  • Guest Seating
  • Food sales and promotion
  • Wine service

Systems

  • GAAP | Micros | Agilysys | Seven Rooms

Timeline

SERVER

DEVILS POOL RESTAURANT

Bartender/Server

Harry's Cocktail Lounge & Bar

Bartender/Waiter

Red lion Pub and Restaurant Doha Qatar

Waiter

MATRIC PUB AND RESTARANT DOHA QATAR

Waiter

Hilton Hotel Doha Qatar

Waiter

Tashas Restaurant South Africa

Waiter

Bricklane Eatery South Africa

CERTIFICATES -

DAMELIN

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Tawanda Gororo