Tawanda Hunter
Florence,AZ
Summary
A dedicated and enthusiastic professional with a commitment to excellence and a passion for continuous learning and development. Seeking a challenging position, where I can utilize my skills/experience to contribute to the success of the company.
Overview
20
20
years of professional experience
Work History
Home Solutions Sr Associate
Mr Cooper
10.2017 - Current
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for customer and the organization.
- Consistently maintained strong relationships with customers, ensuring clear communication and timely updates on loss mitigation status.
- Answered and managed incoming and outgoing calls, assisting customers with their needs.
- Increased client satisfaction through foreclosure preventions options, to help keep their home.
- Increased customer service success rates by quickly resolving issues.
- Send out daily reports to team members and assist in daily chat.
Customer Service Representative
Mr Cooper
07.2017 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in excellent customer service.
- Assisted customers with payments and loan maintenance.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and having full access to their account.
- Developed rapport with customers through active listening skills. leading to solution to help fit their needs.
Billing Specialist
Hussmann
11.2016 - 06.2017
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Audited and corrected billing and posting documents for accuracy.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Handled account payments and provided information regarding outstanding balances.
Shipping and Receiving Clerk
Elcon
12.2011 - 11.2016
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Account Executive - Payables and Receivables
Washington Group
04.2009 - 11.2011
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Improved vendor relationships with timely and accurate payment processing.
- Managed monthly closing of financial records and reporting, ensuring accuracy and timeliness.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
Payroll Specialist
Caterpillar
09.2004 - 03.2009
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Reviewed time records for 300 employees to verify accuracy of information.
Education
BBA - Business Management
Robert Morris University
Orland Park, IL04.2002
Skills
- Training and mentoring
- Performance monitoring
- Team Leadership
- Bookkeeping
- Account Reconciliation
- Inventory Control
- Customer Service
- Decision-Making
- MS Office
- Report Writing
Timeline
Home Solutions Sr Associate
Mr Cooper
10.2017 - Current
Customer Service Representative
Mr Cooper
07.2017 - 10.2017
Billing Specialist
Hussmann
11.2016 - 06.2017
Shipping and Receiving Clerk
Elcon
12.2011 - 11.2016
Account Executive - Payables and Receivables
Washington Group
04.2009 - 11.2011
Payroll Specialist
Caterpillar
09.2004 - 03.2009
BBA - Business Management
Robert Morris University
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