Tawanda Jackson
Indian Head,MD
Summary
I am currently a highly-motivated and dedicated employee looking to elevate my position and to use my long-term experience, skills in managing accounts and data entry, as well as my critical thinking skills, customer service skills, organizational skills, and my knowledge and training to enhance the mission of the business. I am ready to pursue entry level management using my 18 years of experience in Business Finance as an Accounts Receivable Specialist and currently as a Child Support Fiscal Technician. Furthermore, to execute daily duties in accordance with the company's overall operations.
Overview
19
19
years of professional experience
Work History
CHILD SUPPORT FISCAL TECHNICIAN
CHARLES COUNTY DEPT OF SOCIAL SERVICES
LA PLATA, MD
12.2023 - Current
- Reviews adjustment requests and documentation for correctness/completeness to adjust accounts accordingly.
- Updates account information and deletes accounts when appropriate.
- Maintains documentation of account transactions and records pertinent information in Child Support Enforcement System (CSMS) case action logs.
- Provides customer service to both internal and external customers that meet or exceed the standards set by the Department.
- Receives payments, issue receipts and handle customer inquires at payment window. Accepts applications, fees for child support enforcement services and provides needed information about child support program.
- Reviews applications for completeness, log-in, refers to Intake Unit and posts application fee to the specified account.
- Refers customers to community resources and programs and coordinates with employers and other State's child support agencies to resolve payment discrepancies.
- Processes and scans payments to the State Disbursement Unit (SDU) in compliance with CSEA's Standard Operating Procedures for Electronic Payment Processing.
- Reviews the Fiscal Escrow reports and determines the appropriate action for disbursement including the location of payee's correct address.
- Assist with training new fiscal workers and reviews work for approval from fiscal supervisor
Accounts Receivable Specialist/Head Cashier
GW Medical Faculty Associates (MFA)
Washington, DC
11.2015 - 12.2023
- Create daily payment reconciliation reports
- Receive and close batches in system
- Assist batch processors with errors
- Process all payments (cash, check, credit card)
- Assist with End of Month Process (calculate monthly revenue and process reports)
- Research payment information as needed
- Manage daily reports/files
- Prepare refunds
- Keep record of petty cash
- Make daily deposits
- Assist with Brinks and Dunbar to secure accurate and safe cash deliveries/deposits
- Assist patients with billing statements, issues, and payments
- Assist clinics with accurate deposit protocols.
Accounts Receivable Specialist
Community Associations Institute (CAI)
Falls Church, VA
09.2005 - 08.2015
- Processed all payments daily within 24-48 hour time frame (cash, check, credit card, online, and lockbox)
- Closed batches and prepared reconciliation reports
- Set up new memberships in database/updated existing records
- Posted all payments and ensured accuracy of members' records
- Set up and issued refunds
- Handled all member inquiries pertaining to financial perspective
- Worked in high data integrity software
- Prepared daily bank deposits
- Set up vendors in accounts payable system
- Created labels for outgoing mail
- Check for discrepancies
- Implemented high customer service performance internally and externally
- Set up publication orders and advertisement contracts for members
- Resolved collections for old invoices
- Conducted payment research as needed
- Conducted end of month process to ensure accuracy of ledger.
Receptionist
Renaissance Day Spa
La Plata, MD
02.2005 - 08.2005
- Greeted guests and assisted with their specific services
- Answered phones and directed calls accordingly
- Managed scheduling for stylists and Masseuses/Masseurs
- Responsible for all financial transactions
- Responsible for opening and closing spa
- Made daily deposits
- Maintained bookkeeping for all financial transactions
- Maintained safe and clean reception area by complying with all procedures, rules, and regulations
- Assisted team with helping with tasks such as stocking supplies, helping to set up for clients, folding towels, and maintaining clean areas.
Education
Bachelor of Science in Business Administration -
University of Maryland University College
01.2014
Associates of Arts in Business Administration -
Strayer University
01.2003
Skills
- Strong organizational skills
- Excellent communication skills
- Problem solving
- Conflict resolution
- Time management
- Leadership
- Critical thinking
- Decision Making
- Project Management
- Netforum Pro
- Microsoft Office Suite
- Office 365
- Excel
- Google Sheets
- Great Plains
- Allscripts
- IDX
- CSMS
- Accounts Receivable
- Cash Flow Management
- Financial Auditing
- General Ledger Maintenance
- Invoice Processing
- Bank Reconciliation
- Accounts Payable
- Financial Transactions Management
- Documentation and Reporting
- Discrepancies Resolutions
- Client Inquiries Management
- Accounting Administration
- Financial Records Management
- Team Building
- Strong Work Ethic
- Adaptability and Flexibility
- Excellent Communication
- Professional Demeanor
- Recordkeeping and Documentation
- Customer Service and Support
References
Upon Request
Timeline
CHILD SUPPORT FISCAL TECHNICIAN
CHARLES COUNTY DEPT OF SOCIAL SERVICES
12.2023 - Current
Accounts Receivable Specialist/Head Cashier
GW Medical Faculty Associates (MFA)
11.2015 - 12.2023
Accounts Receivable Specialist
Community Associations Institute (CAI)
09.2005 - 08.2015
Receptionist
Renaissance Day Spa
02.2005 - 08.2005
Bachelor of Science in Business Administration -
University of Maryland University College
Associates of Arts in Business Administration -
Strayer University
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