Tawanda Jenkins
Edgewater Park,NJ
Summary
Developed strong problem-solving and communication skills in collaborative, client-focused environment. Able to manage multiple tasks efficiently and maintain composure under pressure. Seeking to transition into a company whereas the above skills will compatible
Overview
20
20
years of professional experience
2
2
Certification
Work History
Support Coordinator
ARI/ Holman
09.2023 - 08.2024
- Answered inbound calls from clients, provided the best solution to insure their needs were met.
- Processed in excess of 60 requests from clients daily.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Worked with other departmental staff to answer questions and resolve problems.
- Assisted with training new and current employees.
- Explained state specific DMV requirements to both internal and external clients
- Acted as a liaison between clients and internal departments.
- Submitted requests for temporary tags, duplicate tags as well as registrations.
- Provided necessary licensing documentation to clients to keep their vehicles legal.
Client Service Associate
Infiniagroup
02.2022 - 09.2023
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed in excess of 80 calls daily, providing prompt and accurate information to clients about various financial inquiries.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Listened intently to clients in order to provide the best solution to their issues.
- Collaborate d with internal departments to continuously improve the client and crew experience.
Dispatcher/Customer Service Representative
AAA Midatlantic
09.2019 - 05.2020
- Received inbound calls from members and dispatched roadside assistance.
- Located drivers to provide fast response times to members.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Kept members updated every 30 minutes and set expectations as to how long before assistance would arrive.,
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Order Processor
KellyOCG
10.2018 - 09.2019
- Managed a minimum of 50 requests daily
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment
- Contacting patients, insurance companies and physicians in order to process pending orders
- Following all HIPAA regulations
- Obtaining paperwork and insurance authorizations
- Working with field representatives to provide quality service
- Processing credit card payments as well as scheduling deliveries
- Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
Insurance Agent/Producer
UNITED INSURANCE
02.2018 - 09.2018
- P&C and life insurance agent, handled a caseload of 160 clients
- Serviced existing clients as well as establishing leads
- Perform insurance reviews to determine customer needs are met
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Provide all necessary documents to clients
- Educated clients regarding the importance of adequate life insurance policies.
- Prepared and reviewed insurance policies.
Customer Service Representative
Cardone Industries Inc
05.2017 - 02.2018
- Answering inbound calls, checking inventory, placing stock orders as well as individual orders, providing customer follow-up as well as emailing invoices and various forms
- Uploading stock orders placed via EDI, utilizing SAP and Excel programs
- Resolved customer complaints within company procedures.
- Provided excellent customer service skills by promptly addressing customers needs and providing accurate information.
- Assisted clients with using the company website to place online orders.
- Utilized company website in order to have emailed orders processed in the system.
Claims Developer
GENEX
09.2016 - 04.2017
- Managed a minimum case load of 73 claimants.
- Assist claimants with applying for Social Security Disability by completing an interview to assess next steps.
- Explained Social Security laws and processes to claimants.
- Assisted with completing the initial application, submitted lists of medications and providers that the claimant has used.
- Filed appeals as needed.
- Answered inbound calls from Social Security as well as the claimants.
- Interviewed a minimum of 2 clients daily.
Customer Account Executive
Comcast
07.2013 - 01.2015
- Explain invoices, upgrade/downgrade service packages, adjusted invoices using company protocol
- Transferred calls to the proper department if not within the job description.
- Performed special off phone tasks as part of the change of service team.
- Responsible for retaining customer accounts while working in the retention queue.
- Answered a minimum of 100 calls daily, while keeping aligned with the average handle time set forth for the team.
Education
Some College (No Degree) -
Rowan College At Burlington County
Mount Laurel, NJHigh School Diploma -
Simon Gratz High School
Philadelphia, PA06.1994
Skills
- Trained according to be HIPAA compliant
- Strong Data entry skills
- Problem solving skills
- Attention to detail
Certification
- Life and Health Insurance
- September2016 to September2018
- Property and Casualty License
- Driver's License
- Real estate agent
- Notary Public
Additional Information
- In excess of 20 years customer service beginning in2000 with various companies.
- Strong knowledge and experience in all aspects of customer service. Self motivated and eager to learn.
- Team player and able to work independently as needed.
- Goal oriented with excellent problem solving skills
Accomplishments
I have recently passed the NJ real estate exam. I've also recently become a notary public in the State of New Jersey.
Timeline
Support Coordinator
ARI/ Holman
09.2023 - 08.2024
Client Service Associate
Infiniagroup
02.2022 - 09.2023
Dispatcher/Customer Service Representative
AAA Midatlantic
09.2019 - 05.2020
Order Processor
KellyOCG
10.2018 - 09.2019
Insurance Agent/Producer
UNITED INSURANCE
02.2018 - 09.2018
Customer Service Representative
Cardone Industries Inc
05.2017 - 02.2018
Claims Developer
GENEX
09.2016 - 04.2017
Customer Account Executive
Comcast
07.2013 - 01.2015
- Life and Health Insurance
- September2016 to September2018
- Property and Casualty License
- Driver's License
- Real estate agent
- Notary Public
Some College (No Degree) -
Rowan College At Burlington County
High School Diploma -
Simon Gratz High School
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