Tawanda Redding
Hebron,Maryland
Summary
Motivated with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
7
7
years of professional experience
Work History
Re-entry Navigator
MD Department Of Labor-DWDAL
05.2022 - Current
- Provide assistance before, during, and after imprisonment.
- Connect returning citizens with employment opportunities, skills and credentials,and support in job search and transitional activities.
- Connect returning citizens to staff, programs and services within the local American Job Center and community.
- Contacting the business community to share information and promote skilled returning citizens for employment.
- Attending business organization seminars and other meetings to promote returning citizens.
- Coordinate activities with other government agencies and institutions to facilitate the connection of services and resources for returning citizens.
Job Specialist 3
MD Department Of Labor DWDAL
10.2021 - 05.2022
- Conducted interviews to assess skill and interest.
- Referred qualified job seekers to job openings utilizing automated systems.
- Assisted customers with resumes, interview technique and other job search related activities.
- Conducted workshops for profiled claimants and other qualified job seekers to enhance job seeking skills.
- Referred job seekers to training and/or supportive services to improve their job readiness by utilizing community, training and educational resources.
- Participated in recruitment activities to provide job placement assistance.
Unemployment Claims Specialist
Maryland Department of Labor
02.2021 - 10.2021
- Responded to telephone and/or email inquiries from both internal and external customers providing claim information.
- Gathered and analyzed information from claimants to determine the appropriate type of Unemployment Insurance claim.
- Examined & evaluated claim history to ensure prompt and accurate payment of benefitswhile detected improper payments for fraud.
- Conducted minor, separation, and/or non-separation fact finding interviews and document information gathered.
- Approved or disqualified claims by applying Unemployment Insurance laws, regulations, and/or directives.
Management Intern & Trainee
Enterprise Holdings Inc.
05.2017 - 07.2020
- Effectively communicated with colleagues, clients, vendors, and the senior management.
- Participated in developing plans and strategies along with the supervisor.
- Managed regular enterprise operations and ensured smooth projected operations.
- Explained processes and services while building rapport w/customers.
- Practiced sales and marketing on a daily basis to target products to customers.
- Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
Education
Offender Workforce Development Specialist
National Career Development Association
Linthicum Heights MD03.2023
Bachelor of Arts - Business Administration
Franklin Perdue School of Business
Salisbury, MD05.2019
Associate of Arts - Accounting And Business Management
Wor-Wic Community College
Salisbury, MD05.2006
Skills
Community resources specialist
Social Skills Training
Attention to Detail
Teamwork and Collaboration
Self-Directed
Analytical and Critical Thinking
Client Advocacy
Facilitating groups
Consultative Services
Critical Thinking
Referral Coordination
Problem-Solving
Client Needs Assessment
College And Graduate School Education
- Franklin Perdue School, 1101 Camden Avenue, Salisbury, MD, Business Management, 173, Bachelor's, Yes
- Wor-Wic Community College, Campus Drive, Salisbury, MD, Accounting/Business, 110, Associate's, Yes
- Wor-Wic Community College, 1101 Camden Avenue, Salisbury, MD, Business, 67, Associate's, Yes
- Wor-Wic Community College, 1101 Camden Avenue, Salisbury, MD, Accounting/Business, 45, Certificate, Yes
Timeline
Re-entry Navigator
MD Department Of Labor-DWDAL
05.2022 - Current
Job Specialist 3
MD Department Of Labor DWDAL
10.2021 - 05.2022
Unemployment Claims Specialist
Maryland Department of Labor
02.2021 - 10.2021
Management Intern & Trainee
Enterprise Holdings Inc.
05.2017 - 07.2020
Offender Workforce Development Specialist
National Career Development Association
Bachelor of Arts - Business Administration
Franklin Perdue School of Business
Associate of Arts - Accounting And Business Management
Wor-Wic Community College
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