Tawanda Reed
Mobile
Summary
Proven Customer Care Consultant at Alight Solutions, adept in leveraging Microsoft Office and call center experience to enhance customer service processes. Excelled in reducing claim processing times at Pilot Catastrophe Services, demonstrating exceptional account management and customer relations skills. Achieved significant improvements in client satisfaction through effective communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Customer Care Consultant
Alight Solutions
02.2024 - Current
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Resolved complex customer issues, ensuring a positive and efficient experience.
- Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
Insurance Claims Adjuster
Pilot Catastrophe Services
04.2020 - Current
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL01.2025
Bachelor of Science - Nursing
University of Mobile
Mobile, AL05.2022
Skills
Microsoft Office
Call center experience
Data Entry
Documentation And Reporting
Account Management
Customer Relations
Timeline
Customer Care Consultant
Alight Solutions
02.2024 - Current
Insurance Claims Adjuster
Pilot Catastrophe Services
04.2020 - Current
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Bachelor of Science - Nursing
University of Mobile
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