Sheraine Brown
Mount Vernon,NY
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Assistant Head Teller
Citibank N.A.
2007.01 - Current
- Assist in existing customers to opening new accounts based on the customer’s needs
- Crossed trained for teller/platform
- Excelling in meeting sales scorecard goal metrics based on strengths in needs assessment, consultative selling, and relationship management
- Elevated clients’ needs presented viable solutions and educated applicants of underwriting guidelines and credit management requirements for select products
- Partnered with Assistant Branch Manager- high performers in developing training and incentives to motivate all associates to deliver the service which would result in top scores and customer confidence
- Processed an average of 1-10 loans and credit card applications each week and coordinated 5 monthly loan closings-initiation through closing working with underwriting throughout the process
- Processing deposit transactions ATM Custodian/Order ATM and Branch cash Supply ordering Pre-Call Planner appointment settings.
Assistant Head Teller
HSBC Bank
2001.01 - 2007.01
- Assist and oversee the daily operations of the branch
- Lead and developed new tellers while adhering to all current policies and procedures
- Performed monthly and quarterly audits
- Custodial vault, ATM, teller scheduling 3-5 employees cash ordering Assisted in daily and monthly operations, including vault balancing, reports, audits, security testing, and money ordering/selling.
Head Cashier/ Sales Associate
Avenue Women’s Clothing Store
2000.01 - 2001.01
- Track inventory and delivery orders Trained entry level employees in terms of operational protocol, product knowledge, and sales expectations Worked closely with customers in answering questions, resolving issues or concerns
- Processing refunds
- Multi-task answering phone calls, faxing, filing
- Open and close retail store Responsible for all return transactions/cash sales Count deposits & cash draws end of shifts Inventory forms for cash draw Compile sales reports Prepare and make bank deposits
- Scanning in merchandise in on delivery days for shipment.
Education
Business Administration A.S. -
Westchester Community College
Valhalla, NY08.2012
Skills
- Organization and Planning
- Staff Training and Development
- Financial product knowledge
- Cash handling expertise
Volunteerworkandawards
- March of Dimes, Bronxville, NY, Team Leader, 2015
- Light the Night, Bronxville, NY, Team Leader, 2014-2015
References
PROFESSIONAL REFERENCES UPON REQUEST
Timeline
Assistant Head Teller
Citibank N.A.
2007.01 - Current
Assistant Head Teller
HSBC Bank
2001.01 - 2007.01
Head Cashier/ Sales Associate
Avenue Women’s Clothing Store
2000.01 - 2001.01
Business Administration A.S. -
Westchester Community College
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