Summary
Overview
Work History
Education
Skills
Certification
Timeline
Professional Training/Presentations
Generic

Tawanda Scales

Canton

Summary

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Admission Services Manager

DBHDD IDD Central Office
03.2024 - 05.2025

Oversee admissions to Medicaid Home Based Community Services waiver awards through assessing appropriate level of services and identifying most in need Individuals for processing towards funding.

Assistant Director of Field Operations

DBHDD IDD Central Office
04.2022 - 03.2024
  • Provide oversight for 6 Regional Office Teams
  • Manage staffing, financials and day to day operations of team of 72
  • Provide monthly budget review
  • Quantify data for Legislature
  • Develop policy and procedure for Field Operations
  • Served as SME for NOW/COMP waiver service entry
  • Approved Individuals to move from Planning List to Waiver

Amerigroup Special Programs Care Coordinator

Anthem
08.2020 - 04.2022
  • Provide case management resources for individuals with an I/DD diagnosis who have a history of involvement with DFCS to decrease hospital admissions and utilization of crisis services.

CYF Program Specialist

Department of Behavioral Health and Developmental Disabilities
12.2015 - 08.2020
  • Provide oversight and monitoring for mental health services for individuals between the ages of 4 and 24 in the north 31 Georgia counties. Support behavioral health and addictive disease initiates to offer recovery for symptoms and help build health communities.

Instructor

The Princeton Review
07.2015 - 01.2016
  • Developed engaging lesson plans tailored to diverse learning styles.
  • Implemented effective teaching strategies to enhance student performance and retention in preparation for ACT.

Home Study Specialist

Faithbridge Foster Care
11.2014 - 12.2015
  • Investigate potential foster parents for appropriateness to parent children from the Child Welfare System and compliance with State and Federal regulatory standards.

Therapist

Access Mental Health
08.2014 - 12.2014
  • Provide community-based mental health services for individuals living with serious and persistent mental illness.
  • Facilitated individual and group therapy sessions to promote mental well-being.
  • Developed personalized treatment plans based on client assessments and feedback.

Suicide Prevention Trainer and Post-vention Specialist

Tennessee Lives Count
11.2013 - 07.2014
  • Conduct QPR (Question, Persuade, Refer) trainings throughout the State equipping participants with the skills to identify the warning signs and risk facts or a person at risk for a suicide crisis as well as how and when to intervene.
  • Provide debriefing and grief counseling when there has been a suicide of an Adolescent.

Mental Health Specialist II

Vanderbilt Psychiatric Hospital
11.2012 - 12.2013
  • Provide support to patients in inpatient crisis stabilization. Conduct individual and group sessions as needed or assigned.

Therapist

Omnivisions
10.2012 - 02.2013
  • Provided individual, family, and group therapy for teenage boys with delinquent charges in residential treatment facility.
  • Implemented evidence-based therapeutic techniques to enhance client coping strategies.

Therapist

Youth Villages, Inc
12.2011 - 08.2012
  • Provide Multi-systemic Therapy for families with teenagers with challenging behaviors and co-occurring disorders/diagnoses.

Probation Officer 2

Board of Probation and Parole
09.2010 - 12.2011
  • Supervise Violent and Sexual Offenders on State Probation residing in Davidson County.
  • Conducted comprehensive assessments to evaluate probationers' compliance with court-ordered conditions.

Therapist

Center For Marriage and Family
01.2010 - 12.2011
  • Provided mental health counseling to couples and individuals experiencing crisis, adjustment issues, or recovering from past trauma.

Education

Masters - Marriage & Family Therapy

Trevecca Nazarene University
Nashville, TN
01.2009

Bachelor of Science - Criminal Justice Administration

Middle Tennessee State University
Murfreesboro, TN
08-2000

Skills

  • Team management
  • Comprehensive case coordination
  • Training development
  • Individual counseling expertise
  • Multitasking and organization
  • Team leadership

Certification

  • Marriage and Family Therapist MFT001750 Georgia


Timeline

Admission Services Manager

DBHDD IDD Central Office
03.2024 - 05.2025

Assistant Director of Field Operations

DBHDD IDD Central Office
04.2022 - 03.2024

Amerigroup Special Programs Care Coordinator

Anthem
08.2020 - 04.2022

CYF Program Specialist

Department of Behavioral Health and Developmental Disabilities
12.2015 - 08.2020

Instructor

The Princeton Review
07.2015 - 01.2016

Home Study Specialist

Faithbridge Foster Care
11.2014 - 12.2015

Therapist

Access Mental Health
08.2014 - 12.2014

Suicide Prevention Trainer and Post-vention Specialist

Tennessee Lives Count
11.2013 - 07.2014

Mental Health Specialist II

Vanderbilt Psychiatric Hospital
11.2012 - 12.2013

Therapist

Omnivisions
10.2012 - 02.2013

Therapist

Youth Villages, Inc
12.2011 - 08.2012

Probation Officer 2

Board of Probation and Parole
09.2010 - 12.2011

Therapist

Center For Marriage and Family
01.2010 - 12.2011

Masters - Marriage & Family Therapy

Trevecca Nazarene University

Bachelor of Science - Criminal Justice Administration

Middle Tennessee State University

Professional Training/Presentations


  • “Discipline Strategies for Parenting the Tough Adolescent” Georgia System of Care Academy (2018)
  • “Family Never Forgets: Recovery in the Family System” Georgia Behavioral Health Symposium (2018)
  • Crisis Intervention Training – Youth NAMI (2019)
  • “Getting UN-stuck: Engaging Resistant Adolescents” Georgia System of Care Academy (2019)
  • “The New Normal: Balancing Recovery and Family” Georgia Behavioral Health Symposium (2019)
  • “Suicide is Not the Problem, It’s a Symptom” Georgia Suicide Prevention Conference (2019)
  • "Mental Health and the Black Community" National Council for Negro Women State Conference (2025)
Tawanda Scales